Brazilian Wood Depot

"I do not recommend this company. Very rude customer service by the sales manager, and also very high prices. I wish zero stars was an option."

"My husband and I had an incredible experience working with Brazilian Wood Depot. Although we visited three other lumber yards, we ultimately decided to bring our business to BWD. We have zero regrets! From our very first consultation to our last e-mail correspondence months later, BWD has provided exceptional service and expert advice. Sam, in particular, was instrumental in our decision to purchase from BWD. Extremely knowledgeable and thorough, Sam's overall expertise in tropical hardwoods helped put us at ease, especially since we planned to build our deck ourselves. His personable and direct approach, along with his professional insight, is not only refreshing but also invaluable. Because we are local to BWD, we had our first consultation in-person. Sam took us around to look at their inventory, which is impressive in both quantity and quality. He answered all of our questions and concerns and even offered helpful tips to our project. We purchased 500 sq. ft. of Cumaru in the Champagne color, which we opted to pick-up rather than have delivered to save on costs. The pick up process was simple and efficient! In the end, it took us two months to finish our decking installation and we could not be happier with the final result. Those two months allowed us to fully appreciate working with each piece of wood as we cut, straightened, and installed each board to our preference. The champagne-colored Cumaru looks BEAUTIFUL against our brick home. We highly recommend BWD for all of your tropical hardwood needs. We also recommend checking out their website and YouTube videos for useful information, resources, and how-tos...They were certainly a big help to us! Thank you, Brazilian Wood Depot, and especially Sam, for premium quality hardwood and fantastic customer service! {{• Finished Installation: Cumaru decking in Champagne with Messmer's UV Plus Oil Stain •}}"

"I admit, I was a bit wary of ordering a huge shipment of wood sight/unseen, particularly with the general quality of dimensional and natural wood these days you see at building centers. From the phone call to order, to the email confirmation, fast shipment, to receiving (what I consider two crates of GOLD), I could NOT be more pleased. Now this was a 700 sq/ft deck so it had to be sent LTL (less than load) freight, so it did take about 10-14 days to come 1000 miles. That's not bad at all on a good day, bud particularly with supply and transportation issues these days. BWD was on it! It was very obvious that my "little guy building a deck" shipment was still a true priority to them. Magnificently crated and selected Cumaru and Ipe. The quality of the shipment I received was fantastic! Now, (full disclosure), there was a snag in one of the items I received. I was crushed because I had not opened the crates for about a week due to space and time constraints and started freaking out about the hassle I (could imagine) I was going to have. I sent an email with pictures of my shipment and an explanation of the problem at about 4pm that evening (5pm in Georgia). At 7 AM (8 in Georgia), I had a phone call from Sam himself. If you've watched any of the informational videos on YouTube from BWD, you know Sam. If you haven't watched them and you're on the fence about Brazilian hardwoods, you should. Sam has done an incredible service to his entire industry with these videos. Anyway, we spoke, he was honest and upfront, and said "Yup, we screwed up, how can we make it right?" Then..... he made it right. I had the correct guard posts in no time, and they were perfect. So refreshing, and so relieved. We all make mistakes, but these days it's getting really hard to find anyone that will admit their own and strive to make it right. Bottom line, the quality of BWDs product, their service, and their genuine interest and investment in making sure their customers end up with the "full meal deal" was, for this guy, OUTSTANDING!!!!! Thank you Sam and all at BWD, you made my Wife's dream deck happen, with seemingly great ease. A real (refreshing) pleasure to do business with you."

"Our experience with Brazilian Wood Depot was and is exceptional! We originally ordered our IPE wood for our deck from another company. The material was of poor quality, delivery issues (3x's) and eventually we got it returned and our money back. We found Sam and his Dad at Brazilian Wood Depot, and explained everything that happened. We were not the first to have had issues and Sam guided us through their process, explained the delivery and promised us a beautiful product. They exceeded our expectations! The wood was delivered in a crate, no spilling in the truck, no broken pieces, no worm holes! Their IPE quality is far superior than the other company and we are so happy that we found Sam and his Dad!! We would recommend them and we do not recommend just anyone, only the best of the best! Check our their videos! Thank you very much Sam and Dad!!! The pic is the wood getting acclimated to our environment prior to installation. We will add another photo when it is done."

"IPE from Brazilian Wood Depot transformed my home! Highly recommend the Brazilian hardwood rain screen siding from Brazilian Wood Depot. Sam was awesome to work with. The wood arrived perfectly packaged and in my case, earlier than promised. It was also easy to install. As you can see from the photos, I covered up some of the red brick that I hated with IPE and painted the rest. I get tons of compliments on the wood features. HIGHLY RECOMMENDED!"