Mountain View Hyundai

"First off, I found a great deal on a 2020 jeep gladiator rubicon at this dealer. It had every option I wanted, and I am happy with the purchase with some caveats. Now about the dealer. I'm going to start off by saying they are very shady. When I arrived to test drive the jeep, I really liked the jeep. I stay and the salesman tries to pressure me into making a deal. I tell him I'm not buying today, but want them to entertain me with a deal. I get the typical low ball trade-in value for my current truck, so I give my final offer and leave. The next day the salesman calls me and tells me that they will take my offer. I tell him I will accept, however they no longer have the jeep and did a dealer trade that night, but assured me they would go pickup the jeep an hour away if I made the deal. I went off on the salesman because his story was different, which I eventually apologize (no apology from him btw after telling me I was a bigger man for doing that. Irony). I get there and no jeep. They said said they were waiting on me to get there. I had to be somewhere, but ha for reschedule because of being lied to. I agreed to carry on with the paperwork even though the jeep was not there for me to look over it again . When I finished the sale, the jeep shows up. I get in the jeep , and find out that hey took floor mats out, the mesh tops, and probably a few other things that were in the jeep when I test drive it the previous day. They assured me that it was just the cleaning guys who probably didn't put the stuff back into the jeep after washing it. They assured me that they would look into it. Over two weeks later and nothing. I have called them 3 times asking about the missing items , but no resolve! VERY SHADY DEALER! BUYER BEWARE!"

"Everyone in the Service dept has been great to work with so far, much better than the other Hyundai dealership's service dept. that I tried first, up in Chattanooga. They're friendly, they've been responsive to my requests, easy to schedule appointments, and a clean space to wait where I can watch my car being worked on."

"Shaun is always a pleasure to do business with. Leighann was wonderful! It felt like we were talking to a friend.. she was honest, knew her facts, and made the process painless! The finance team showed up and showed out as well. Definitely will be back when it is time to upgrade again!"

"Mr Kesler, It was a pleasure to work with Zack Jones from beginning to end on my purchasing experience for my new Santa Fe. He did spend time explaining all the features and how to use them making completely sure I was satisfied. He did make sure I was aware of the excellent service team and the opportunity to meet them if I would like. He was always making everything as convenient as possible for me taking extra precaution to help realizing my limitations. I don’t know of anything he could have done to make my experience better. We stayed late Friday night to complete the process and paperwork. I came back Saturday to have the interior treated for stain protection and transfer my items from my trade in to my new car. On Sunday I took time to review my paper work. I was unhappy with myself when I reviewed the contract discovering some of the numbers where not what I thought during the negotiating the deal. If I had it to do over I would not have signed or purchased the car. I was disappointed seeing my trade in value was $24000 as I had made s strong statement in the beginning of negotiating there was no way I would accept that amount. I had set an amount I would accept being $28k to $29k because I had a written offer from another dealer to buy my truck for $28,600. I also understood the future oil changes would be added as an incentive in making the deal at no extra cost. I know I should have taken the time to go over each line item before signing but was not careful to do so and trying to get home. It cost me $5k for my neglect. My mistake of assuming. I do like the car so at least that’s good. Thank you. FYI I tried 3 separate times over the following weeks to reach out for review as suggested but never received any call back."

"Jim was our car dealer he was fantastic. Took care of all of our needs when it came too the price range, low mileage, and the body style of car. He went on a little adventure with us to check other places for their new ships of cars. I have not ever had a dealer go above and beyond to get us the help we need. Jim found a beautiful car and I’m happy too take it home today. This is one of the best dealerships I’ve been too."