Walgreens 3740 Cascade Road, Atlanta, GA 30331

"Google says the store opens at 6am I am here at 5:50am but the store manager didn't arrive until 6: 06am. Then went in to the store and locked the door. It is currently 20 mins after and the store still isn't open. This is a inconvenience for me the store workers should come to work on time. Now I'm going to be late because they aren't open on time and this the only walgreens in the area. There are several people out here waiting."

"When technology and human behaviors fail. This is not the first time I've had, in my opinion, unreasonable issues with Walgreens at the corner of Cascade and Fairburn in Atlanta. I scheduled a vaccine for Wednesday online, filled out all the forms online and was all set. When I arrived, I was told they ran out and to return the next day. I returned on Thursday just to be told that the truck did not arrive and to return Friday. Here's where I really have an issue. I returned Friday at 1:20p (wanted to be there by 1p but bad weather and traffic prevented that). I believe I was the only customer as I did not see anyone else in line. I was, in my opinion, purposely stalled so they could not provide me with the vaccine until after 2p because ALL Walgreens take a meal break between 130p and 2p. Here's how they stalled: When I arrived I was told, we are on a meal break and can't do it until after 2p. I explained that I was told before 130p and that I've had issues the past two days. The tech then checks with the people behind the counter for a few minutes, I can hear part of the discussion as one said, "she called but I did not tell her 130p." I interjected and said "I never said you told me 130p." The tech returns and tells me they WILL do it and hands me a clipboard to fill out the paperwork. I explained that I filled out this information online and she tells me it's no longer in the system. By the time I finished with the form and returned it to another person, they tell me they cannot administer the vaccine until after 2p, "you'll need to come back." It's not like everyone behind that counter did not know what was happening, it's truly not that big of a space and I recognized the voices as three conferred that they cannot administer the vaccine until after 2p. I own my part in this. It's the yes we will, no we can't stall tactics that is 100% unacceptable. It's the failure to use technology. If appointments are scheduled but there's no product, inform patients before they arrival for a scheduled appointment or have the online system not accept the appointment. Shouldn't retention of a patient's information stay in the system for more than 72 hours? My issues with Walgreens forced me to mail order several years ago. But sometimes you need to a brick and mortar location. I am greatful that I kept my composure and no nastiness on either end. I realize I have options. I'm just one person and I know this will most likely go unnoticed. However; if noticed, maybe -- just maybe Walgreens will change the culture at this location. Forgive any typos or grammatical mistakes, I'm still a bit heated but composed. Have a blessed day and if you have options use them. I am moving all of my brick and mortar needs to another company. I will no longer be using Walgreens."

"I'm sure this store is perfectly fine for buying shampoo or something, but whatever you do don't try to use the pharmacy and definitely don't try to make an appointment for any type of vaccination."

"This is by far the worst Walgreens in Atlanta. They need to shut it down and try again. I’ve been living in this neighborhood 14 years, and the pharmacy ALWAYS has bad customer service. Imagine being the place all the older people in the neighborhood go for their prescriptions and you operate like this. I’m transferring my prescriptions somewhere else ASAP."

"I'm at Walgreens and the customer service was so out of pocket I decided to leave a review during my time waiting :) it takes a solid 20 minutes to drop off a package for FedEx. I don't usually come here unless I have to and today was one of those days."