Furniture Nook-North Royalton

"RUN AWAY AS FAST AS YOU CAN!! Wish I could give zero stars. We have been ghosted multiple times by owner Gary after our several attempts to resolve an issue with the custom dining room table set we purchased over 4 years ago. They seem to care while trying to gain your business, but once they’ve got your money and delivered your product, their follow service is atrocious. We purchased $10k worth of custom furniture from their store in late 2019. For the dining table set, I asked the owner’s wife, who was assisting us, if a rough sawn table top would still be flat enough that a plate wouldn’t wobble, while still achieving a distressed look. I was assured that was true. Our table’s surface is so uneven that we have to be very careful with where cups and plates are set so they don’t wobble and spill, which is completely impractical for my family with young kids. Then, after just a few short months of use, we began having issues with the finish flaking off. Our table is stained with a glazed finish over top. Initially, we thought it was due to a piece of scotch tape that had been used to hold a protective covering on the table for a very brief time. However, over time, finish has flaked off around all edges of the table, just with regular use (no more tape). Additionally, the heads of 3 screws used to mount the tabletop to the supporting brackets underneath have completely fallen off and been found laying on the floor. This table does not get moved around; it has always remained in the same place, so the only reason I can come up with is that the screws were overtightened during assembly. I emailed Gary with my concerns in mid-2020. He responded, offering to run the top through a sander and he was going to check into the concerns with the finish. He said he could pickup the table in about a month, since things were crazy with the lockdowns (perfectly understandable). I reached out 2 months later, and he said he’d come pick it up within a few weeks. Two more months went by, so I reached out again. This time – no response. I reached out again another 4 months later (early 2021)…nothing. An entire year went by and we heard nothing. By this time, we had 3 young kids, so it was hard to find the time to follow-up. My husband finally went to the store in early 2022 to talk to Gary directly. Gary claimed he “hadn’t forgotten about us” and would reach out soon to arrange pickup and repair of our table. Here we are two years later, and we’ve still heard nothing from him. So, we are stuck with a several thousand-dollar piece of furniture for which we can get no remedy because of Furniture Nook’s awful customer service. I strongly suggest you save yourself the headache and time, and shop elsewhere!"

"Best quality furniture at incredible prices! Searched for furniture throughout northeast Ohio and nothing could compare. Great service and family owned. All Amish made, incredible craftsmanship. I recommend anyone looking for quality furniture to visit the furniture Nook In North Royalton."

"We have been ordering custom wood furniture from Furniture Nook for 12 years. Cherry and maple dining room table with chairs. Bedroom set. Corner TV cabinet. Round coffee table. The quality of every piece was flawless and beautiful. They work with us to custom design each piece to our dimensions. We truly value owning these classic pieces made in Amish country of locally sourced fine hardwoods. Customer service and delivery service from Furniture Nook is excellent."

"We have ordered 2 complete bedroom sets and have had nothing but good experiences. We are starting on our 3rd set with just a dresser and will be back for a matching nightstand and bed when ready to upgrade from the crib! Thank you for all your help. Furniture Nook, you Rock!"

"Looking for Great High Quality Amish Made Furniture for your Home or Business you must go to Furniture Nook in North Royalton off Route 82. First off, the quality and detail the Amish put into the Furniture here is amazing! So many different ideas, styles, deigns, color combos, and more. If you do not see something here you like, you can have them build something custom. Or if there is something you do like, but want to change size, color, wood, stain, hardware, or more they can do it! Pricing is good for the product you will be getting back in return that can last for at least 2-3 generations. The Owners of Furniture Nook are a Husband and Wife that know what they are talking about when it comes to Furniture. They gave us great recommendations and guided us to help pick what we needed. We ordered a Full Bedroom Set, and a TV stand for the living room. Highly Recommend here if you are looking for Hand Made Custom Quality Long Lasting Furniture for your home!"