Goldfingers

"My husband and I ordered 12 piece wings he order 12 hot with fries I order 12 have Teriyaki and half naked.when we got home he only had 9 wings and they was naked with no sauce.. my order was ok. I called and the lady asked where we lived I told her on the other side of geneva county. About 25 min drive one way. She wanted me to drive all the way back and bring the wings back. This is a 9 pm at night leaving my house .. this is rebellious. We did not get what we ordered. Poor costumer service. And my husband didn't get what he wanted this is sad that you don't have better costumer service. You're people messed order up and expect costumer to go out thier way to fix what u messed up! I asked to speak to manger or owner and no call back.."

"I have been a patron of this location for as long it's been in this center at Cottonwood Corners. My family and I eat at least once a week here, until this past weekend. I placed my order online around 6:20 and scheduled to be ready for pick up at 7:00. I pull up at 7:02 and tell the cashier I am there, she then yells to the back and looks and me and said they're starting on your order now. So I wait about 15 minutes for my order, even though I scheduled it for 7:00. When she is bagging it she opens each plate and looks at the receipt and lets me know my order is ready. I get home, which is a 15 minute drive from Goldfingers, and 2 of my 4 plates are wrong. I call back to the restaurant and speak with Sandra. I explained what happened and she told me I need to bring the plates back in and they would make them right. I then explained to her that I live 15 minutes away and I would not be driving back for them to fix what they messed up in the first place, that when we come in over the next few days they could just give it to us then. She then informed me that I would have to bring the plates back or they couldn't do anything. I called back the following Monday and spoke with the GM Tiffany. She was very professional and polite but she said she would have to speak to the owner because they don't do anything unless they have the food. So after a couple of days I hadn't heard from her so I called her back and she said unfortunately the owner said they would only give a .82 refund because of the sauce that was left off. At this point I ask her for the owner's name/email so I could personally speak with them and she said we are not allowed to give that information out. Long story short, we will no longer visit Goldfingers. I work hard for my money, and have spent a lot of money here for the customer service to be as such. I'm sure it will not make a difference to the chain, but if 1 person reads this and keeps them from spending money there then it was worth writing this review."

"Their chicken nuggets are GREAT! They are even awesome as cold leftovers.. Only complaint is it usually takes a while to get order cause they always cook per order."

"Even better than the other locations. Super friendly, quick, everything is hot and fresh. The lobby floor was clean enough to use as a plate. Packed with ppl but the staff runs it like a clock. Great job to everyone at this spot!"

"My honest review here for this location. My food was actually good and hot. Came out in a timely manner and the sweet tea was delicious. I have the 6pc lemon pepper combo and tried 10pn boneless wing(honey mustard)"