Pizza Hut

"Edit...you will see at the end how great this place used to be. The food we just got is nothing like it was before. No extra cheese or extra sauce. They gave us a Pepsi instead of a Dr pepper. They forgot the bottle of water...which they offered to go back and get the water. I would not recommend this pizza hut anymore. The pictures are from a previous visit...our pizza didn't look like these. It's a sad day for Dothan. It tastes like 1997 pizza hut. I can not describe how good this pizza is. I get this pizza every time we drive up from Florida....our pizza huts down there are Garbage. I have no idea how the rating is so low on Google. Amazing pizza...i own a pizza shop, I would be concerned if this opened up near me. I have one slice left from my large pan....i want to eat it....but I can't. Perfect pizza hut."

"Times are changing in regards to offerings. No longer is the buffet offered, no fountain drinks and if you want water it will have to be bottled. No option for tap water any longer. Service was just so so as the server was multitasking behind the counter. They ran out of hand tossed dough so you either went thin or pan. Definitely room for improvement."

"Possibly the worst experience I've had at a restaurant. Order was wrong. Was told it would be remade and ready in 15 minutes. 30 minutes later it wasn't even in the oven. I asked for a refund and was told they don't do refunds. Only store credits. Why would I want store credit if I'm not going back to your garbage restaurant? Also it looked pretty dirty in there"

"Waited almost 2 hours for my order, after I was told it would be about 20-25 minutes. I sat and watched other customers come in and get their food without any issues, meanwhile the customers that were there prior to were overlooked. Apparently our food was burned in the oven and they had to remake it, AFTER they finished the other orders. I appreciate remaking my food and I understand being busy, but none of this was initially communicated to me. I only got this information after asking of my order status 5 times. And when I finally got my food and returned home, my pizza and wings were cold."

"I placed a large order. A total of 13 items totaling approximately $150. Upon entering Pizza Hut I was given the side eye by a white grey headed, older male employee by the name of Timothy. (I’m assuming due to the fact that I had biracial children with me). He finished his conversation with a co worker and then walked away before coming back to ask what I wanted. I advised I was there to pick up carry out order. He told me to move to the counter to check the items. Upon checking, it was discovered 2 pizzas were missing. I placed them in the car and advised him that it was a hand tossed beef and cheese. He told me he needed them brought back in. I brought them back and he got verbally aggressive raising his voice and said you didn’t have to bring them back, show me the receipt. He then walked over and muttered “how people always want s—- for free.” And then repeated my order incorrectly, once again, as a beef and a pepperoni . I said if you would’ve gotten the order right the first time, I wouldn’t be standing here. Again advising it was a cheese and a beef hand tossed pizzas. He then told me to leave and he would bring my food out. I told him no I would be waiting and then became physically and verbally more aggressive. I will be reporting this incident to the corporate office as his aggressive, disrespectful and nasty attitude should never be tolerated but a business serving customers. He should in no way shape or manner be in customer service. His racist acting, condescending tone having. aggressive manner should not be tolerated. And if he didn’t want to do the job why did he apply. You need to work with people of all backgrounds. A straight disgrace to gods green earth. He’s not worth the trees that provide him fresh oxygen. He should have the day he deserves everyday. Do not go to this restaurant under any circumstances."