Decatur VA Clinic (Sleep Clinic)

"I've been awaiting this specific help/study for some time now....only to be turned away due to some scheduling issue(s) and now I am starting all over just trying to get someone one the phone that can help reschedule. Sometimes the VA causes a bit more damage than they help remedy. -Honorably Discharged Combat Veteran"

"The rooms are awesome . Have your own bathroom . Between having two sleep studies at this facility , the staff are incredibly polite and accommodating. Us vets have mixes experiences with the VA ; but the staff here are incredible . Keep doing what y’all are doing"

"They have great days and very haphazard ones. Today was very haphazard. I had a 6 month card reading scheduled. I had an emergency come up and needed to report to my unit. I was informed that I’d have to wait. The 3hrs. I spoke with my specific case worker twice and received only a blank stare. The desk clerk informed me that she was two hours behind and had only spoken to two of scheduled cases. Several walk up patients were turned away (they were there for device issues) I helped one gentleman who was wheelchair bound. Others who admittedly had no appointments were taken directly to the techs. After speaking with one individual they took my card ( I thought they had it read) I thought I was awaiting my compliance letter only to find out the card hadn’t been scanned at all. After talking to a nurse who said that nothing could be done, took my card scanned it and gave me my usage report in 5 minuets. This was an extremely haphazard day."

"I did my sleep study here and was told almost a year ago I was approved for the c-pap machine. I have tried numerous times over the past several months to get someone on the phone to have either the machine mailed to me or schedule a time for me to pick it up. They sent me home with the mask but no machine. Horrible service. Can't leave messages on the number I keep getting transferred to when you call the main VA number. Other than that the stay in clinic was nice."

"This new facility is so much better. Faster everything! I had an appointment and found parking with ease. Plenty of handicap accessible parking. It doesn't feel cluttered and dark inside. Nice and bright and CLEAN. The staff(mostly transfers from the main Decatur hospital facility) seem happier. I'm happier. I actually got from the parking lot to my appointment with only one anxiety attack. Wish it would stay this way but I'm sure everyone will flock to the new facility with all the negative energy. Such a shame. It really Is nice."