MinuteClinic at CVS

"NP Weaver was prompt and pleasant. She explained everything thoroughly and thoughtfully."

"Wish i could give 0 stars! Went in for a uti. Was given what I'm now told was a weak antibiotic that's rarely used. Of course it came back and when I went in for a follow up was told my prior culture results showed it should have cleared up. I gave another urine sample during my period and the np was unsettled by the fact that it had blood in it. Again I was on my period. She said I needed to go to the ER that day because it appeared something was wrong with my kidneys. Went to the ER and am now stuck with a 2k bill just for them to say my kidneys were fine. Went to a urologist and of course they advised the weak antibiotic was not only the wrong one but also not prescribed for long enough. Fast forward 5 weeks later UTI is just clearing up. Minute clinic is a waste of your time!"

"Got here 5 minutes after they opened and waited 30 minutes for no one to show up."

"Michelle, NP was pretty dismissive of my concerns, had the same issue 7 months ago and have not had antibiotics since. Severe sore throat, for 5 days now, unable to sleep, no medications provide any relief. Told her the same situation happened in April, i got an antibiotic and i was able to sleep 6 hours after taking the first dose and woke up and my pain in my throat was dramatically reduced. Spent 45 dollars on OTC allergy medication just to be miserable still in pain and unable to sleep."

"The online minute clinic webpage said that they only accept walk-ins at this location. I travel to this location to setup an appointment, and I enter my information into the kiosk. Everything looks normal: I put in my name, info, schedule a time, and it takes my credit card. I notice that the doctor was standing in the door frame watching me put in all the information with a big smile on her face, almost like she couldn't contain her laughter. When I get done, I sit down and wait for my appointment, and the doctor comes around to tell me that the system was down and they can't see me. I told them I just used the system and everything worked fine. She said there should have been a sign on the kiosk, but it wasn't there. I asked her why she didn't tell me that from the beginning, and she gets fussy and tells me to leave. No apologies. I contact the minute clinic customer service to complain about how their system wasted my time, multiple opportunities for it to inform me that the location is not accepting patients, and the representative said they can't file a formal complaint because I don't have an official scheduled appointment, because their system is down. Gee I wonder why every Minute Clinic on earth has a horrible average review score?"