CVS

"I see why they only have 2 stars. The worst customer experience I have gone through at CVS. I will not be coming back to this location. UPDATE: Just watched and recorded a pharmacist verbally attack customer! PLEASE DO NOT GO HERE!!!!!"

"This is the worst experience I have ever had at a pharmacy. Routine prescriptions that I take every day are such a hassle to refill. The app does not work and staff has even said “it’s hit or miss”. Trying to get them on the phone is a nightmare and the automated phone service is terrible. Every time I call to refill, it’s as if I have never been there before. Takes days and multiple in-person visits and phone calls to get anything done. Please do something at the corporate level to address this, CVS."

"The wait time is ridiculous!! They apparently have more work than they can currently handle in an acceptable manner. Monopolizing the pharmaceutical industry but not being able to provide satisfactory service is a big part of the issue with CVS. I arrived early for an immunization appointment as to not show up late and hold up the process. Checked in 15 minutes prior since they won't let you check in any earlier. Then waited over 30 more minutes to be told there was another person ahead of me although that person arrived well after me. 45+ minutes after arriving I left without the immunization because I have other obligations and don't have unlimited time to be idly wasted!"

"I have never had such terrible customer service. Because of such bad service, it had been a year or two since I used them. When my doctor accidentally sent it here, I thought certainly they had to have improved over this time. They absolutely didn’t. The last straw about a year ago was when I was put on hold for 45 minutes. I waited 30 minutes at home, then drove to the store, waited in line on speaker while on hold, and then pointed out to the clerk at the register that I was still on hold on the phone. Plus, I realized by shopping on GoodRx that their prices are significantly higher than most places. Today, there are four or five people working in the pharmacy. I waited at the drive up window for almost 10 minutes while they ignored me. I finally got help and the woman told me I’d have to come inside for insurance questions. I told her I had just waited for 10 minutes for someone to come to the window, and she told me I should come inside anyway because it’s faster. It’s also flu and Covid season, so it makes no sense to go inside when people are sick. Regardless, I went inside, and the same woman avoided eye contact again, while I waited in line for almost 10 more minutes. When I told the pharmacist, he said my insurance was fine the whole time. I explained to him that this was managed poorly, and he just looked at me and asked if I still wanted to purchase this. He could not have cared less. Finally, I asked who I need to talk to, and he said him- he would mention it to her. Never an apology. This kind of ridiculousness is the only kind of service I have ever experienced from this place. Considering that medicines are cheaper almost everywhere else, including across the street at Kroger, I have no idea why anyone still uses this CvS"

"Absolutely the worst pharmacy I've been to. 30+ minutes waiting for the call to be answered, 30+ minutes at the drive thru yesterday, today 20+ minutes inside waiting. I still don't have my prescription. I wasn't sure if it would have been filled yet since it was prescribed on Thursday, and that's fine, I just wanted to check on the status of it.. Online doesn't show any prescriptions and they won't answer incoming phone calls, so I've spent 3 days calling and showing up to check and I still don't know if they even have records of my medications needed. I swear it's like they're counting your pills out only once you've come to pick them up. Both visits I watched as each guest was helped. Each encounter was taking 10 or more minutes per person/vehicle. After realizing it was still going to be another 30+ minutes before I could be helped, I had to leave. The pharmacists don't answer the phone, not even to put someone on hold. I understand they're understaffed, but they also appear to be in no rush to help customers. Find another pharmacy!"