PetSmart

"Prices kind of went up on the food I prefer for my puppies but I understand that this is a business and they have to make smart decisions. I still enjoy going to get items for my puppies and I love the fact they offer grooming. They see very helpful and they ask questions to make sure you found the right items you need for your little best friends. This is one of my go to places because they're always stocked with the items I need."

"Customer service was awesome at this location, very professional as soon as you walk in you are greeted the staff was wonderful. Grooming: Miss Tammy was amazing with my baby smoke! He has high anxiety from a prior bad grooming experience which I explained to Tammy and she was so gentle with him and I loved that. She was very fast and provided an update on how he did after! You can truly tell she cares about your baby just as much as you! I’m happy to say I found him a new groomer."

"Always the best experience. Dutchess loves her groomer, Ms. Tanmy and everyone there is friendly."

"I am absolutely delighted to share my positive experience at PetSmart in Griffin, Georgia. Every visit to this store leaves me thoroughly impressed with their exceptional level of customer service and dedication to pet lovers like myself. The staff at this PetSmart location are simply outstanding. They always greet me with warm smiles and a genuine willingness to assist. Whether I have questions about specific products, need advice on pet care, or simply want to explore the store's vast selection, they are always there to provide expert guidance. It's evident that they possess a deep knowledge of pets and their needs, which is incredibly reassuring as a pet owner. What truly sets this PetSmart apart is their remarkable manager. Whenever I encounter a situation where the staff might not have an immediate solution, the manager steps in to ensure my needs are met. Their willingness to go the extra mile and take personal interest in resolving any issues is truly impressive. It's evident that they value customer satisfaction and are dedicated to ensuring that every visitor walks away with a positive and fulfilling experience. The store itself is organized and well-stocked, making it a joy to shop for my pets' essentials. From high-quality pet food and treats to an array of toys and accessories, they offer a comprehensive range of products that cater to various pet needs. The staff's willingness to provide recommendations and insights on product suitability is a testament to their commitment to pet health and happiness. In a world where exceptional customer service can sometimes be hard to find, PetSmart in Griffin, Georgia, stands out as a shining example of how it should be done. Their knowledgeable staff, exceptional manager, and commitment to providing a pleasant shopping experience make every visit an enjoyable one. I wholeheartedly recommend this PetSmart location to fellow pet enthusiasts, knowing that they will be met with top-notch service and a wide array of quality products for their beloved pets."

"Absolutely TERRIBLE (Morrow,GA). The young lady that assisted me in getting my fish and shrimp was netting those poor fish as if she was netting bass. She was chasing the fish around the tank, uprooting all of the decorations and stirring up the water. When I suggested to her to go slower, as not to stress out the fish, she responded that she wasn't going to take 15 minutes to get one fish and have her arm lose feeling. One of the neon tetra was dead when I got home. The fish shrimp started dying daily. Those that were left, seem to be well enough to take out of my quarantine tank and put into their new home. I took back dead fish and shrimp and was given a refund instead of replacement fish and shrimp. I was told they were not selling fish at that time for me to be able to replace them. A couple more days go past and I noticed the white spot on the tail of one of the Platinum Mollies. Now I'm dealing with a tank-wide outbreak of Ich!!! This is a heavily planted tank that now looks awful from having to do frequent water charges and gravel vacuuming while medicating the tank. I guess I know now why they were selling fish at the time. I've lost nearly every fish and all the shrimp, the ones that I bought from that store, from the McDonough PetSmart (that store is great, btw) and the ones that I put in from other tanks. The worst part however, is I've been calling corporate and no one from management from the Morrow store or corporate, had reached out to me. I've spoken with some amazing agents who are friendly, helpful and empathetic, but management had seriously dropped the ball. I placed an order for pickup at the McDonough store and my frozen blood worms were left out of the order. I responded to the emailed, how was your visit survey and mentioned that the item was left out of my order, but I went back and picked it up the next day. Although it was a bit inconvenient, I enjoyed coming back to look around. Had I needed the item ASAP however, it wouldn't have been ok. That manager emailed me the next day, apologized and invited my back to the store, asking me to ask for her the next time I came in. Now that's good management. Well, I have to go in and count the dead. I just couldn't bring myself to go check that tank earlier this morning. What was so enjoyable is now traumatic and back breaking."