TRU FI Credit Union

"The upper management in the macclenny branch is so rude, better than thou complex and it manifests through their customer service abilities. They are very demeaning and typically baker community is very kind but you come across those entitled judgemental few sometimes and it's really unfortunate these people are the face of this company. I'd rather bank with cash app while walking uphill, backwards, in 5in heels on the wrong feet then to ever step foot in an establishment and be treated the way they do. And you know, the first time it happened, I was very upset but dismissed it as everyone has bad days, maybe I came off wrong.... But when the next interaction mirrored the previous, I was sure it was a def them problem. I took my matter of business to wells Fargo and they helped me fast and efficiently with a huge smile. K thanks bye"

"They're the best small town bank I've ever had to deal with. I do all my banking with them. They're a pleasure to do business with."

"If you are looking for a small credit union with online/Mobile functionality like the big banks, and TRUe home town member service, this is the credit union for you. I recently became a member about six months ago. Mrs. Tammy and the team at the Callahan branch are great!"

"Two years in a row I've had the displeasure of dealing with Amber in the mortgage "department". She doesn't return calls, you have to call multiple times until she finally answers the phone. She went out of her way to be nasty and when I stated I could take my business to one of the several other credit unions in town she told me "You're not going to talk to me like that" and "I'm not going to help you if you're talking to me like that". This simple problem could have been fixed with mailing 1 letter to 2 addresses a year. Unfortunately the mortgage department relies on "automated" letters and is unable to do things by hand I guess. Worst customer service I've encountered in Baker County! My husband and I will be pulling our accounts very soon."

"Worst bank ever. They never answer the phone they continue to mess with your money when you don’t give them the go ahead to do so. I wouldn’t recommend this bank to anyone whatsoever. I just want to add that this place is a joke. Always has been always will be. Save your time and go to a real credit union not this joke of a bank. You’re better off leaving your money under your mattress. They don’t care about what you have going on, all they care about is finding the next way to charge you a fee. Needless to say I HATE this bank."