Wendy's

"This Wendy’s ALWAYS fails me. Every time I’ve tried to give them a shot they have new faces, new employees and the same horrible experience. The cashier “Genesis” was not informative at all. She failed to inform that there would be an up charge to ordering a lemonade. Normally that wouldn’t have been an issue but since there coke machine wasn’t working and all they had was diet drinks available I got a lemonade for them. The up charge normally wouldn’t be a problem for ME but I work in a facility with where the individuals with intellectual disabilities I support come with a fixed amount for whenever they purchase lunches. She did not tell me that there would be an upcharge nor did she tell me the total in general. I do not carry extra change nor does the facility provide change. Apart from that they said they couldn’t do 3 separate orders. So instead of helping me or providing me with solutions I let them know that I didn’t mind going back around. The host “ATO” was very rude and dismissive. She did not care nor were they friendly with all the inconveniences they caused.I also ordered through the app and got a coke before I was made aware that there wasn’t supposedly any regular drinks available. They handed me a coke? Probably diet. Again I was very polite it was just a very stressful and confusing situation. That Wendy’s is very consistent with providing horrible service."

"Absolute worst Wendy’s I’ve ever been to anywhere! The drive thru here is an absolute nightmare. They take forever to acknowledge you, and when they do, they tell you they’ll be with you in just a minute. Then you stay at the speaker for another 10 ministers before they even take your order. That’s just half the battle. When you get to the window to pay, be ready to spend at least another 10 minutes waiting for your food. And when you get your food, don’t be surprised when you get cold fries that taste off, and if you get chicken nuggets be prepared to feel sick afterwards. If you want a better overall experience, go to the Wendy’s on Cleveland Hwy instead."

"Stopped in for lunch. The freestyle machine was out of order. No big deal. So we order and as I'm finishing up my order with a drink request, I'm informed they have no diet options for drinks. It would have been nice to know that before we all had ordered."

"If I could have given zero stars I would. Ordered to burgers and fries for my boyfriend and I… waited at drive thru for at least 15 min. The burgers were made wrong and all we asked for was no tomato. Food was not as warm as it should be. Employees were literally standing with their arms crossed. When I called and told the manger and told him I just wanted him to be aware… he said “ok that’s fine”"

"We have visited this location on two separate occasions over the past two weeks. Once at closing time and the other around 5 o'clock. No other patrons in the restaurant. The first experience wasn't awful, but it wasn't great. The fountain drinks were out. They were out of the Cobb salad. When they forgot our nuggets they acted as if it was a great big inconvenience. They just were not friendly. We visited most recently on a Sunday evening around 5. We went through the drive-thru. Again they were out of the Cobb salad, had no sprite, and when we asked for lemonade, said they only had enough for one drink. They were not friendly when we ordered. The food came quickly and then we had to wait for our drinks. When we got home with our food. The salads were brown. The lemonade only had a quarter amount of lemonade and they had watered it down. My son's chocolate milk that came with his kids meal had been opened and half drank. Disgusting. This place should be closed down. I've reached out to corporate and have yet to hear from them. I'll not be visiting Wendy's again."