Synchrony Bank

"Sided with a vendor on an errant charge of $180. Vendor said they’d issue a refund but needed an official letter from you clowns. You NEVER sent one so I’ve taken this issue to the CFPB."

"Worst bank ever. I dread using my Guitar Center Synchrony Credit Card. Worthless customer service reps and, if you have multiple promotional plans, make it as difficult as possible to allocate over payments to the promotional balances ending soonest. If you'd like you have a bank piss you off for the next 6, 12, 24, 36 or 48 months then choose Synchrony Bank backed credit cards!"

"Synchrony Bank recently closed 3 of my accounts with them and this decision was completely unwarranted. I had two Guitar Center cards and one Levin Furniture card. I found out about this through a push notification with Credit Karma. I am more so concerned about the Levin account. I called into customer service and the first representative I spoke with was extremely rude. He told me a letter was sent to me and he read the text of that letter. He eventually hung up on me. The reasons for my closure is completely bogus. I understand I agreed to their terms and conditions upon opening the account, but that doesn't mean I can't dispute their decision. I called back in and spoke with a friendly rep who transferred me to a supervisor. The supervisor told me it is impossible to reinstate my account, although reading some of the other complaints on BBB it seems they did reinstate other accounts for people. She gave me the corporate address to which I mailed a letter. I also filed a complaint through the chat system on their website. They sent me an email a few days letter with another letter that basically said the same thing as the first one. It was a do not reply email address so I couldn't send a response back. I have made every single payment on time for all 3 accounts that were closed, I had these accounts for years! It's no wonder why these guys have a 1.9 BBB rating. Closing your customers' accounts for bogus reasons is terrible customer service. I will consider my complaint resolved when all 3 of my closed accounts are re-opened. Until then, I will continue mailing letters and filing complaints with customer service."

"WORST “BANk”EVER a federal lawsuit needs to be brought against this company!!!! I had several accounts with this company- Wayfair, Jcpenny, tJ maxx, Amazon and Walgreens. At first everything is great but then as you pay down the balance they reduce your limit without notice. After they reduce your limit, once the card is paid off they close your account without notice and tank your credit! Because you’re expecting to your utilization go down on your credit report but instead they remove the card from your credit report that’s paid off. Even though I have never been late this happened to me three times!!!DO NOT SIGN UP WITH THIS BANK. ITS NOT WORTH THE STORE PROMOTION, even uif they say just pay it off. If scynchrony does you not like the way your using your credit through other merchants they close the account, even though you paid their high interest, took the inquiry on your credit report, and made sacrifices to pay off the account. This company needs to go bankrupt.I’m"

"there's no customer service at all and after minutes trying to get customer service the recording say "goodbye " and hangup, this is the worst bank to do business with, adding to that indian scammers have easy access to this bank, they called me 3 times"