Truist
3379 South Cobb Drive Southeast, Smyrna, GA 30080
Hours open
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
9:00 AM - 12:00 PM
Sunday:
Closed
Photos
Location & Phone number
3379 S Cobb Dr SE, Smyrna, GA 30080, United States
About the Business
Truist is a financial institution located at 3379 South Cobb Drive Southeast, Smyrna, Georgia, United States. Offering services such as banking products, loans, deposit accounts, trust and investment management, securities, brokerage accounts, insurance, and mortgage products, Truist provides a wide range of financial solutions to meet your needs. Whether you're looking for a credit card, a loan, or investment advice, Truist has the expertise to help you achieve your financial goals. With a team of experienced professionals and a commitment to customer service, Truist is dedicated to helping you make smart financial decisions. Visit Truist today to see how they can help you secure your financial future.
Reviews
"Ever heard of answering a phone??? You should really try it. It's really neat. You just pick it up and say Thank you for calling Yruist, hiw may I screw up your day!"
"READ THE REVIEWS! This is THE WORST Truist branch in the metro area. Why do people still go here?! My wife and I had an appointment at 10am to open a new account and after 15mins of waiting someone came up and said they’d be with us shortly. After another 15mins, that same employee went to the teller counter and no one ever came back to us. We waited until 10:45a and decided to leave. Not a good impression for someone wanting to bring business to your bank. We opted for 5/3 bank nearby instead. Customer service was much better. I’m considering closing my other Truist accounts as well."
"Absolutely horrible customer service! I had an appointment with the manager. He just took my passport and driver license but never explained what was going on. After everything was completed he just handed me back my stuff never confirming he was finish until I asked. He didn’t have enough respect to look me the face to let me know he was finished. There was another lady that attempted to help earlier but she was rude as well. This specific bank needs better leadership and a class on professionalism. I am in the customer service profession myself and this bank is 0 out of 10 when it comes to customer service which reflects the other reviews left my other clients."
"Moving our business away from Truist since this merger. We've had terrible customer experience on every interaction over the last 6 months. Most recently with trying to raise my ATM limit - I called, sat on hold for over an hour when they told me 30 mins just to have someone tell me my limit was what I was requesting already. You're telling me no one could've told me that while waiting an hour? Go to the ATM, get stopped at the limit and then can't call back since now it's after support hours. Seriously terrible bank, stay away."
"Was going to open account now she says I had it charged off sat for about 45 min and she Andrea Andrews could not contact their own charge off department she doesn’t know why they aren’t answering the phone this is crazy I see why the bad reviews and why no one wants to open an account with you guys I’ll keep the bank I currently have customer service by the manager is always great I also walked in no one spoke when I enter the bank"
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