CVS Pharmacy 906 Blanding Boulevard, Orange Park, FL 32065

"Got there 2 minutes prior to their mandated “lunch break” but was in line on drive thru. They are under no obligation to clear a line prior to this break which is a beyond ridiculous. Also called the store to ask management about this process. Management was not caring and rude. When I asked their name, the manager on duty refused to provide their name and said they were under no obligation to (which corporate said they must provide a first name when requested). I used to have benefits where I could go to Publix where there were NO issues but CVS is a non-caring group who have very customer unfriendly policies. I will work with my benefits to see if we can go away from requiring us to work with this horrible company and give us the freedom to go where we choose (I’d NEVER go back here). Was advised by their corporate that I should be reached out to by district manager Trevor and will update this additionally once I hear from him. Update: As of 11/1, have not received any level of contact from DM despite customer service commitment to receive contact by 10/30."

"The CVS appointment system is non-functional. If you need a reliable appointment, go somewhere else. I am leaving this review for my wife, who is sick and was depending on CVS minute clinic to make good on the appointment they made with her. After waiting 2 hours, even with an appointment, she still did not get to see a provider. Made a "first available" appointment on Friday via the CVS kiosk. Checked in on Sunday at CVS Kiosk and got a text message " thank you for checking in". Waited 2 hours, still not seen. If CVS minute clinic is running that late, the patients should be informed that they will be there for hours. They took many, maybe 20 patients that checked in long after my wife was checked in. Why was my wife being skipped? This leaves us in a jam because this was arranged by the VA. So it's not easy for us to arrange to go somewhere else, but we highly recommend going anywhere else."

"Made appointment for covid test but it was unjustly cancelled. They called twice while we were driving to the location. but both times were before the actual appointment time. The first call was 3 minutes after we got the email confirmation (32 minutes before our appointment) and the last call was 10 minutes before the appointment. Because we did not answer, the appointment was cancelled. The lady doing the testing was rude and refused to complete the test even though we were there on time."

"Store is nice, clean, and easy to navigate through. Customer service is ok. I usually eventually find what I am looking for when I visit."

"Went in once with a question for the pharmacist. Never before has a pharmacist taken the time to not just give advice, but came out to show me what she recommended, why, and took the time to make sure I understood. This has b÷n true for any of the staff here that I've interacted with. Well stocked, and I've never had to search for the person working the cash register!"