Mike Douglas - State Farm Insurance Agent

"Still have not been notified that my info has been transferred."

"Representative Kim Key was so helpful and provided exceptional customer service. She went above and beyond in assisting me with all my needs . Thank you ,Patricia Ross."

"I am incredibly grateful for the exceptional service provided by State Farm Insurance in Jacksonville, Alabama, particularly by Kim. Her dedication knows no bounds; she has gone above and beyond to assist not only my husband and me but also our adult children. Kim's knowledge and compassion are truly outstanding! Her expertise in insurance matters is evident, and her genuine care for her clients shines through in every interaction. We feel not just like valued customers, but like a part of her family. I wholeheartedly recommend their services to anyone seeking insurance assistance."

"Been my insurance company for several years. People like Ms Vera make it feel family environment. I would recommed to friends ans family"

"My bank card was changed last money due to someone trying to make a fraudulent transaction. I went into the State Farm Office and gave them the correct card. The CS representative took the information, changed everything over, and said I was all set. This month, I noticed my automatic payment for my insurance hasn't been taken out. I called them and the CS representative tried to tell me that my card was declined due to insufficient funds. I told her no, I have money in my account. This went on for five to ten minutes. Finally, I asked her to give me the last four numbers of my card info. She called out the previous card, the one that had been cancelled the month prior. Imagine that, the other representative didn't do what she said. So they didn't have my new card (the one I personally took by the office and gave them a copy of in person), but still had the old card information on my account. To say I was furious was an understatement! Anyways, I had to go back to their office to give them another copy of my card and resign another agreement form for my insurance payments to come out of my account automatically. But rest assured I made it very clear, if this happens again I would drop them! I don't give people my hard earned money to be useless and incompetent."