Rx Valet LLC 1580 Atkinson Road Northwest, Lawrenceville, GA 30043

"This place used to be called Advanced Diabetic Solutions. Horrible place to work. They don’t value their workers or customers. Don’t be fooled by any good reviews because they are from people they know."

"Caring, professional staff and TOP NOTCH customer service!!! Save me so much on hard to find (and expensive) medications! HIGHLY RECOMMEND!!!"

"As a doctor i had the following terrifying experience. On 6/9/23 at approximately 530PM I called, as instructed by national scripts services, to perform a prior authorization for a patient. I spoke politely and professionally to the representative giving the information. He placed me on hold. When he returned the representative told me he "spoke with his supervisor" and stated "we wont do prior authorizations for this patient, the patient needs to call to pre pay." I inquired why that was and noted I still wanted to perform a prior authorization for the patient. The representative said nothing and then proceeded to hang up the phone on me. I called back and the same representative answered. I inquired why he hung the phone up on me and asked for his name. He said nothing and proceeded to hang up again. I called back, a different representative answered, and i asked to speak with a supervisor. I was placed on a hold and then was told the supervisor wasn't in. I asked for the number for supervisor Christina Bishop and the representative told me he wasn't sure if he could given me the information however he transferred me however i only got her voicemail. I attempted to submit a compliant to their website however it the page continued not to load. I tried doing it from several other devices and its continued not to load either - indicating that clearly they do not want feedback. This is not only concerning but disturbing that I, as a provider, am not being given information or resources to be able to provide a patient with necessary medication. If there is a reason a service can not be provided that is one thing, but being hung up on and not being given necessary information to problem solve it is another."

"Just got off the phone with Lavina, a Customer Service Rep for Rx Valet and she was so helpful and kind. She stayed on the phone with me as I was learning to navigate thru the portal. She was very attentive and answered all my questions without feeling rushed. She resolved my issue and I am very happy with the customer service I received!"

"I am a new customer with RX Valet. I have been pleasantly surprised at how responsive they are. I've been working with Tracey Bright. Her customer service has been wonderful. she's followed up with emails and phone calls. She's been great in helping me set up my new prescription and getting them transferred from my old pharmacy. I've been very pleased! I hope that this excellent customer service continues!"