Hampton Inn & Suites Albany At Albany Mall

"Bathroom needs to be painted. After room service my toothbrush was missing. Checked in online and my room wasn't ready. Went to front desk and gentleman told me I hadn't checked in and that I didn't have a room. I asked to check in and was given a room but couldn't use the Hilton app because it was linked to the wrong room. I could open the wrong door!! Security issue!"

"The front desk was extremely friendly and the check-in/out process was a breeze. They were always kind and greeted you coming and going. They helped me get the lobby TV on to the National College Championship game so that I could watch it down there. The lobby was always clean, it always smelled fresh and the entire staff, including the cleaning staff are friendly. When I need to return to Albany for work, I will choose to stay here again."

"Location is somewhat confusing to access. Rooms and hotel itself are all around totally outdated and run down. My A/C unit sounded like a lawnmower and barley kept the room cool. The humidity level in my room was unbelievably high. Everything felt damp. I also got a nasty spider spider bite during the night on my ear that has since swelled up and caused an abscess.I’m surprised the Hilton brand will put their name on a hotel like this. Unfortunately this seems to be a common trend for hotels in the entire state of Georgia."

"My stay at Hampton Inn was great. The room was spotless, and the staff was incredibly friendly, making me feel welcomed. The lobby was consistently clean, and the check-in process was a breeze. Hampton Inn's commitment to cleanliness, coupled with a warm and efficient atmosphere, made for a delightful experience. Great location, plenty of restaurants within walking distance. Highly recommended!"

"I stayed for 3 nights on Sept 1-4. Austin Clark, who was at the front desk majority of our stay, went above and beyond for me and my family. We had no issues with our room. Every staff member was nice. Parking was easy. Close to everything. Room Clean. Thank you Hampton Inn for having a great employee like Austin Clark."