German Motor Works

"Steve diagnosed our problem and had it repaired in no time. I couldn’t be more happy with my experience here. We will definitely use GMW again for our maintenance needs. Thank you for being fair, honest and reasonable. Above and beyond in service and excellence."

"I am have been using German Motor Works for about 5 years now. Today I have been really disappointed in the service. I dropped my car (BMW 535i) off on Thursday 20th Jan at 7:50am for a start up issue. Car would always startup, but took a long time to turn over. In addition, my engine light was on and I asked Steve to fix start up problem and to resolve engine light problem. I called Steve Thursday evening and was told the fuel injector, spark plugs and oil change were done and my car was running and being tested. He quoted me a figure of $2040 walking out the door for everything. Since, the car was not ready, I decided, I would pick the car up on 21st Jan. The next morning, I called and asked if my car was ready (Friday 21st Jan). I was told that there was a code appearing that they could not get rid of or resolve and they needed to keep my car over the weekend into Monday to continue diagnosing the issue (Please note: German Motor Works is not open on week days). On Monday afternoon at 5:00pm (to give German Motor Works more time) I called and asked if the car was ready and I was told No. The reason was, the code was still appearing. At this point, I was told that they tried a list of things to fix the car. They would change/replace an item on the car that they suspected was the issue and then remove it and send it back after it didn't work. In order to make a long story shorter, I got my car back today running rougher than when I took it in. I was told, the car was "running rich" and the problem could be anything! I paid $2080 for fuel injector change, labor and oil change. I was told to take it to the dealer, since they had tried all they could. I drove the car of the lot shaking noticeably, which it didn't do before. I was told that I was not changed for the labor of adding items to the car and taking them off for the past few days. However, I feel that some of that cost was concealed in the final price. The entire experience was not a good one and I would not recommend German Motor Works to anyone at this point. The quality of the service has gone down."

"Steve's German Motor Works is an honest, professional, and personable shop! You will get honest recommendations at a fair price. We have been using GMW since 2013 and were fortunate to find the shop!"

"Steve and his crew have always been up front honest, polite , and fair with me. I was recommended to his shop ,after receiving an astronomical quote for my 2009 128i.He looked at the car, gave me an estimate which was half the dealers. Gave me a ride home and picked me up the day when the car was ready. He has done numerous jobs on my BMW and my wife’s Benz. Never had a problem or bad experience. Don’t pay extra for the repairs at dealer unless you have money to throw away or like the free coffee and snacks.This is my shop for ever. I only wish is that he does plumbing and electrical repairs at my house."

"I have been a customer at German Motor Works for over 25 years! They are ALWAYS most prompt, professional, efficient and knowledgeable of taking care of my vehicles. The prices are reasonable and the service is outstanding ! I cannot say enough great things about this company! They have always kept my cars in excellent condition!"