Sunbelt Ford of Albany, Inc.

"I live 4.5h from Albany in another state. My engine stopped running and the car would not run. I had it towed to the dealership that Sunday evening. My car was not looked at until Friday & I was told it runs fine and the diagnostics came back with no issues. I was unable to be in town until Sunday and pick up, and had to immediately return home due to work on Monday. The service department refused to leave the keys for me or offer any resolution for me to be able to get my car and return home on Sunday. Service department was rude as well as cashier regarding the issue. Both parties also stated their was no manager available to speak to..... sales was kind and helpful & told me to tell the service dept the manager (named) told them it was OK to leave keys where agreed upon. Called back service dept, and agreed on where to put my keys. There were no keys anywhere to be found. HORRIBLE CUSTOMER SERVICE FROM SERVICE & CASHIER DEPARTMENTS. NOT ONLY DID I HAVE TO MAKE ARRANGEMENTS TO STAY OVER NIGHT AT A COST, I AM MISSING A CRITICAL MANDATORY MEETING AT MY PLACE OF EMPLOYMENT. THIS WILL HAVE A SERIOUS IMPACT ON MY JOB. SUCH DEVASTATING CONSEQUESNCES FOR ME ALL DUE TO SUNBELT EMPLOYEES BEING UNABLE TO PROVIDE THE MOST BASIC LEVEL OF DECENCY LET ALONE CUSTOMER SERVICE. Also, a 2018 Ford escape with engine that quit running while driving has "nothing" wrong with it.... car coincidently will hit 100000 miles in "

"Recently purchased a ram 2500 from Sunbelt and had an amazing experience. Want to shout out Mr Jeffrey and Mr Mike both for making it happen. Very easy going guys to deal with would highly recommend sunbelt of Albany for your next vehicle purchase!"

"First of all, Paul was fantastic. Things started to fall apart when we started discussing the financial piece. Initially, the price of the truck was much higher than window price. Even more than with the ADM included. Then the sales manager tried to tell me a check engine light was on in my truck we were trading. It wasn’t. There were a couple of other issues that made me leary. If the Chevrolet place had not gotten such bad reviews I probably would have checked them out. Felt it was better to keep dealing with Ford. There is a supply issue so what can you do. In the end, I’m not really happy with the deal itself but can’t really get one better anywhere."

"I have been up there. I do not know how many times to have things fixed that were not wrong until this Ford touched my vehicle I had a hub replaced, and the wheel wheel liner was folded in after the man worked on it they had to replace it then when they finally got the parts to replace it, they did it and I got back to my office and had to fix the trim because they did not repair it correctly. I am beyond unhappy with this dealership because of their service department. Garry has been a big help and has been nice as well as the manager Gerald. But as far as quality of service, I wish I could’ve rated it zero stars instead of one the fact that I had to fix something correctly when I took it to a dealership to be fixed is ridiculous. And it was on a trim piece that had no issues with it until they touched it."

"Dropped my car, 2005 Lincoln towncar, off on a Tuesday night due to it not accelerating above 35 without the O/D being cut off and Robert called me Wednesday morning to confirm what the plan of action was. Robert said I they would diagnose it and get back to me. I stopped by Friday to get the status of my car. I walked up to the counter of a woman name Alisha Green who was short and snappy with me from the get go. She said Robert is out he is the one who wrote up your car. I said well I was just checking the status and she said I don't know the status and Robert is not here, he will be back to work on Monday. I walked out to the lot and started taking pictures for a review and was approached by a young man whom introduced himself as "Hub". I mentioned my issue to him and he said walk with me inside and I will attempt to get some information for you. I waited no more than 10 minutes and Hub returned to say that my car is just being accessed by the technician. I gave Hub my contact info for him to contact me once the technician has concluded his diagnosis. Hub called me back to say the technician can't do anything until Robert return. Robert gave me a call Monday morning to say I needed a new transmissions for $6600 and i told him not to repair anything. I took my car to Steedly transmissions to have it rebuilt for 1/3 of the price. Hub was friendly, personable, and empathetic to my issue. Go see Hub for any of your needs but I will not be using this dealership again due to the one man shiw stand still."