Goodyear Auto Service

"Trying to get back to our respective homes over Thanksgiving weekend, my son hand a blowout on a backcountry road a few miles after departing our gathering spot north of Albany. He called to let me know he was in distress but was changing his tire. As he was close and I was also headed south I went and offered moral support as he dismounted the good rear wheel to put on the front and installed the donut on the rear. It was decided I would follow him for at least the 40 miles to Albany for service. After about 10 miles of slow going with the donut its gave up the ghost. Sans any suitable replacement tire he called AAA to come tow him to Albany. Being second and third generation lifelong Goodyear customers my son called Goodyear in Albany and inquired of the availability of a replacement tire to get on down the road that Saturday. Alas, non were available at Goodyear or anywhere else in Southwest Georgia. He called back and made arrangements with Chuck at Goodyear to order a replacement road tire that would arrive Tuesday and we would leave the car while I carried him on to his house and job and Florida. It took AAA a good long time to get a truck to us in the boonies and during the wait Chuck called back to verify the tire would be there Tuesday and get an ETA on our arrival with the car. The ETA kept getting extended due to the delay involving AAA and our distance from anything. When the truck arrived my son called Chuck and explained we were underway and Chuck said he would wait for us. We arrived at his location a full hour past his closing time to met by a smiling, jovial, kind fellow. We dropped the car and headed to our Florida destinations. As the week progressed it became apparent that another road tire was needed as well as two new rims with an alignment. As we were both in our Florida homes it was becoming a logistical funhouse to acquire the needed rims and get them to Albany for Chuck and team to do their magic for us. Chuck was extremely patient with the fact that the car would be in his way until that time. No rush. No pressure. Just pleasant and helpful. To add great fortune to our tale I was able to locate two new rims AND a new donut tire in an easy and accessible drive for me, as my son couldn't get free from work and had no transport to do deliver them. I left home in the wee hours with my wife to pick up the rims and tire for Albany delivery. In a few hours we had them and headed north for Albany arriving just before noon (read lunch time for everyone). Jaye took delivery of the rims and tire and my wife took me to lunch, then back to Goodyear to wait for the car. As I waited at Goodyear Earl was headed to lunch and offered to buy me lunch. I realized that Jaye was doing the lions share the work on my son's car It became known to me that Chuck was late for a family function that night he waited for us. Chuck, Jaye and Earl were, by all meanings of the term, "spectacular gentlemen" and a credit to Goodyear. This is why we keep coming back to Goodyear for tires and service."

"Q was the gentleman that took care of my 4 new tires and helped me over the phone. Very polite.. great service.. thank you!!"

"Had to get an alignment and 2 new tires for my Lexus SC 430. I was in town visiting family. Earl was excellent with customer service and did an awesome Job on my car. Drives better than ever. Great job guys"

"They wouldn't even look at my car stating they didn't have time and at 4pm it was to close to closing time. They referred me to a mechanic at The Shop of Albany though who fit me right in, did good work, and for a great price showing me exactly what was wrong with my car and performing an experienced professional job. The Shop of Albany is the place to gogo. Not Goodyear."

"I ordered tires online and scheduled installation at Goodyear in Albany,Ga. Received confirmation email stating appointment was confirmed and tires would be ready. When I arrived at location, appointment was noted; however, tires were not available. We were informed the delivery for the day would arrive at noon, so we left the vehicle. QuasJon and Earl were most helpful and professional throughout this entire ordeal. Approximately, 3:30pm we were notified our vehicle was complete and ready for pickup and was notified my online order was not completed and if local store had not previously ordered tires our vehicle would not have been completed. Thank you QuasJon and Earl. Do not rely on the online process there is poor communication with local vendor and logistics failures which may impact your plans. Great team in Albany, GA."