JOANN Fabric and Crafts

"The last two times I’ve visited I’ve gotten all the way up to check out to be told the sale or coupon I saw is for online only. I understand retail, and it’s not the fault of the employees here. But it feels like Joann’s is purposefully prioritizing online ordering and excluding in-store shoppers. They have different sales in store vs online. And will not price match their online prices. As if they are a completely different store or selling different products? It’s frustrating to the consumer. The latest “online only” sale was called a “Doorbuster sale”… by definition a Doorbuster is a sale that brings you *inside* the door. Again, I know this is nothing to do with the service of the employees - but it’s a frustrating move by the company to not honor online prices when I’m in store to purchase the exact same product immediately rather than waiting 3 hours for someone to pick it for me."

"They had yarn on sale..I couldn't help myself.Thanks Joanns"

"I have been in JoAnns on 5 different occasions, but in the last month of December I encountered the most rude, solom guy. I was talking to him, was listening to a podcast I assume. But he had customers there. He was at the cutting table. No smiles, no can I help you no nothing. This was the 3rd time I met him and the same thing. So i said something to him. He was the manager. Again very dry, im the manger, what you want.. I went on to explain, I was asking a question, and made a statement about cutting fabric off the gain. He replied it would be alright I allowed extra. I got home it was not right. If he the manger act like that to customers, how can he say anything to the employees w bad manners. I actually told him that w no reply. Went back 2 days ago and again he was at cutting table.. absolutely no interacting w customer. Dry! Next...I gave him the fabric how much, w podcast in ear. I returned my fabric. I dont want to deal w JoAnne. I also asked about patterns. He said they never on sale except for 39% off. They were on sale after Christmas. $1.99 Buttermilk and $5.99 Vogue."

"Typical JoAnn Fabrics with the normal supply of inventory. My main issue with this store is they are consistently very slow at the checkout process. Sometimes excruciatingly slow. Fixing that would help a ton. This is not a super big version of this store and their selection on some items is quite limited to the single supplier they use. If you are looking for speciality threads or denims (like I generally am for what I do) they didn’t really have much over the standard general consumer. I went in looking for a pair of left handed sheers, some #80 thread (heavy), size 100/18 denim needles, and some 23oz denim and they didn’t have any of it, but I wasn’t really expecting them to have it just hoping."