Walmart Auto Care Centers 2635 Pleasant Hill Road, Duluth, GA 30096

"At 7:30AM, me & my fiancé dropped off his car to have 2 tires. Came back 12PM & they still hadn’t done it. They were confused & hadn’t even planned to do it… Got our money back & left."

"Guys here are great with my Audi. Changed my tires and did it well. Simmione ( Sorry if i mispelled the name ) took care of my very specific wheels. Thank you guys and if the manager is reading this give him a raise. Front office lady is very friendly as well."

"There was 1 friendly girl in the auto dept but the other 2 employees I interacted with acted like they'd rather be doing ANYTHING than helping me. My appointment to have my tires changed was from 10-11 am. They didn't even pull the car in until 10:56 and the car wasn't ready until noon. I had a meeting scheduled after the tires and they made me late for that. The tires were put on and are performing well so far, and I am giving 2 stars because they actually got them put on. It looks like this is an ongoing problem from the reviews. I would suggest some time management updates to the schedule and some attitude adjustments for the employees wouldn't hurt either. Friendly, on time service seems to be a thing of the past."

"On September 30, 2023 I had a tire change appointment scheduled for 9am for 4 tires, which took about 2 hours, but I was fine with that because they were busy, no problems from me there. Total between parts and labor was $375.82. I drove home, and my car didn’t have any issues, then I went out of town from Saturday afternoon to Sunday night. I attempted to drive the car Monday evening, October 2nd, and as I drove down my driveway, I heard a noise coming from the car. I got out of the car and saw the front passenger tire was flat. I drove the car to my garage and jacked it up to see what the issue was, there were no punctures in the tire, but instead it was leaking from the valve stem (see video) and my sidewall was destroyed from driving on the flat. Here are my attempts at contacting the Walmart Auto Center/Corporate: October 2nd, 5:31pm EST - At first I was told warranty doesn’t cover this, despite the warranty stating “incorrect installation by a technician” is covered. Then was told I’d have to talk to the shop manager, Cory, but he left for the day so he’d call me back Tuesday, October 3rd. October 3rd Attempts: - No call back from Cory - 3:26pm - No answer - 3:29pm - Rang, someone picked up then hung up - 4:01pm - Rang, someone picked up then hung up - 4:03pm - Rang, someone picked up then hung up - 4:03pm - A gentleman answered and said Cory and all the other managers would be out for the rest of the week and weekend and I’d get a call back Tuesday, October 10th (I did not receive a call back). - 4:10pm - Contacted Walmart corporate and told I’d receive a call back within 24 hours to remedy the issue. (I did not receive a call back). Friday, October 6th, 9:58am, I reached out to corporate again, and I was told it may take up to 72 hours to receive a call back. Tuesday, October 10th, I called the auto center 3 times, and did not receive an answer, I called Walmart corporate, I was given my 3rd reference number and told I’d receive a call back by Thursday morning, October 12. I’ve gone through the proper channels to fix this problem, I’m continuously being told someone would call me back who could fix the problem, but that never happens. Walmart, do better, Cory, please do better. Instead of them fixing what they messed up, I got to spend $223.63 to get a new tire, and have it installed and the alignment fixed because of this auto center. This was the first and last time I’ll ever use Walmart’s Auto Center."

"I made an appointment the next day to change a tire at 12 noon the next day. I went in at 10 mins to my appointment time and checked in. They did not attend to my car until 2:45 pm. I will never step my foot there again. I wish I can give them a half of a star. Poor service."