Acura Carland Service

"October of 2023 I took my car to Acura dealership in Duluth to do a oil change and coolant flush that the dealership had recommended,which I did two days later my car started to over heat. I bring the car back to them my head gasket blew they did not take responsibility for the damage,the service manager was very disrespectful because I stood my grounds. They told me the work they are doing on my engine they are giving me a discount. I ask why and it was not my fault. I had to pay $850 to put a new head gasket on my engine. I went back to service my car again on January 5 2024. They change my front breaks and rotors. My front breaks started squeeze and there dust from the discs pad on my rims they are telling me it is normal and nothing is not wrong with the breaks. Took my car back again on January 20 the Assistance Management was very disrespectful he did not fix the problem. I ask him is because am black because they do not treat white and other nations like this!! Very sad I will never never do business any more with them."

"I thought I was at a discount service place when I walked in for service for my car. Staff is not as friendly. Let's move over to their snacks VERY VERY DISAPPOINTING. THEY NEED TO TAKE A WALK TO THEIR COMPETITORS ACROSS THE STREET TO SEE WHAT THEY OFFER HONESTY. APART FROM THE FACT THAT THERE IS NOT A LOT OF VARIETY OFFERED, THe COFFEE MAKERS LOOK SO BURNT AND OLD. I miss my Lexus honestly. This place needs to BETTER. BECAUSE LUXURY IS JUST IN YHE CAR AND DEFINITELY NOT IN SERVICE OR ENVIRONMENT. I only gave it a 1 star because of Alejandro. He was very kind and patient. BATHROOMS TOO NEED TO BE MORE CLEAN."

"Tara our service manager at Acura Carland was fabulous! She explained everything we needed to take care of immediately and also told us what needed to be done in a couple of months. We couldn't have been happier with our experience."

"They always do a good job here that's why I come back all the time. Short wait time knowledgeable mechanics. Never had a problem here at all. Bought car 4 years ago. Efforts paid off I'll probably trade again. Thank you"

"I think depending on the time, day of the week, what you need done, and who your service advisor is always a factor of your experience getting your service done. If you've been getting your car serviced you should be surprice that things happen...there are some things you can't control. I've been getting my car done at Acura Carland for about 3 years now and one time I took it somewhere else because I didn't plan ahead and I decided never to do that again. Karl has been so great to me each time. I never felt pressured to do any service and they are so apologetic for little things (he thought my car was done but it was still at the car wash) it's hard to get annoyed if you wanted to. They understand if you don't say yes to the recommended services. Those recommended services are also something just based on miles and condition of your car, not because they want to milk money from you. It doesn't hurt to ask about promos on services. Also my car has traveled hundreds of miles from Atlanta to Florida they really put enough elbow grease into cleaning my tires the best they could. Thanks Karl and the rest of the service department, techs, and porters. It's a tough world in the service industry. You are appreciated my this customer."