Marco's Pizza

"If the staff put as much effort in helping people, and keeping store clean as they do sitting behind the counter gossiping, cussing and bashing customers this store would be better"

"Young man with wrist brace and the delivery driver were EXTREMELY pleasant and impressive. Many customers were frustrated at high waiting times but the team moved efficiently and effectively and the food came out veryyyy good. Next time before you go out to order somewhere or eat somewhere consider the workers before you cause a scene. Escalating the situation doesn’t help them get things done :)"

"The WORST Marcos we have ever been to! The Saturday night manager (claims her name is Debra/Deborah) Had a nasty attitude when addressing the concerns of our order not being right and how bad the pizza was. Kids didn’t even want the pizza. I ordered cheese pizza with extra cheese, double pizza sauce and garlic butter Parmesan crust. The pizza was dry and hard! There were big bread bubbles with no cheese on it. They had me send photos of the pizza. They saw haw disgusting it was and wanted to give me a $15 dollar credit. They also, told me to take the bitten slices pizza from everyone’s plate and bring them back up there. How disgusting is that?! Then they tried to change it to a $20 dollar credit. Why would I want to eat there again?! When my mother-in-law said she was going to contact corporate the manager replied, “We are a franchise soo, etc” Horrible customer service disgusting pizza. Marcos happens to be my favorite pizza, but I will never order from this Brownbridge/Salem Rd. Establishment, again!! Ugh. If I could give them a ZERO, I would!! Pictures attached! ( Not to mention the slice sizes where at random) Smh."

"The server was okay just wasn't in a good mood he was acting like a little sour, but the night still turned out great! The focus was the birthday Girl not the waiter. Social distancing was in effect. The host was very kind, the restroom was clean."

"I placed a order for two medium one topping pizzas at approximately 10pm on a Saturday night noting the Brown Bridge Marco’s closes at 11pm. I received pickup ready in the online order tracker approximately 20 minutes later and parked at the drive through window to receive my order. The young man who accepted my cash and gave me my pizzas was courteous enough. Despite this, I opened the box to review my order before pulling off. Both pizzas, the regular cheese with bacon and the regular cheese with pepperoni each requested well done with garlic Parmesan crust were visibly burnt, absent of crust toppings and contained 3-4 slices from each that were missing both cheese and toppings. I gave the pizzas back and asked him “would you want to eat this?” He apologized profusely and offered to substitute them. “Can I please just have my money back” I asked. He replied that his manager would be coming to talk to me. The manager offered an apology and explained the staff was already remaking my pizzas. I explained to her I’d prefer a refund which she refused to provide claiming she was not authorized to return cash. After being assured I’d have freshly made pizzas I half heartedly parked in the shopping center lot and waited. After approximately 30 minutes and 5 minutes past their closing time I drove to the pickup window and asked was my order ready. A staff member said they weren’t out of the oven yet but I could wait there. Shortly after, a different young man begin apologizing for my being inconvenienced while passing two medium pizzas out the drive through window. Once again I opened the boxes to find the same burnt undressed pizzas I’d previously refused. I asked “would you want to eat this pizza if your mom brought it home” while passing it back to him. He just stood, mouth gaped, as though he were confused as to what the issue was finally deciding to ask his manager how to proceed. Within a couple of seconds he reappeared saying, “she says the only think she can offer you is some cheese to put on top. “That’ll be fine “ I responded only wanting to get the transaction over with. I’ve gotten subpar food from this restaurant before but these pizzas were beyond repair and clearly not worthy of my $15. After sprinkling on the tablespoon of cheese they provided and at least 1/2 cup from my fridge and reheating on a pizza stone the were still hardly edible. I threw the remaining 6 slices in the trash. Never again!!! My advice don’t bother to bring your money here unless you want to exchange it for trash!!!"