Goodyear Auto Service

"We have serviced our vehicles here since we moved to Covington and have only had good experiences from this Goodyear. When we call, the staff is always knowledgeable and courteous. When we drop off, they give us a timeframe of when the vehicle might be ready, and most of the time we get the call way earlier than expected that the work is completed. Any unexpected issues or costs are immediately relayed to us so that we can make the final determination."

"I’ve been coming here for a very long time (Years) to get my cars serviced. Today, 9/2/23 at 10:00, had an appt. for two cars, oil changes just like 3 months ago didn’t happen for us today. One car got there about 9:20 and second car at 10:00. I was told by Mike that’s not gonna happen today. Did I mentioned, it happen 3 months ago, both cars. This appt. was made 3 days prior and I was told, we will take the second car when the first car comes out. “Not today” per Mike. I asked why? Per Mike explaining while laughing “We can’t put two cars in one bay at the same time” Anyone with a small fraction of a brain would know that. So, I really feel that Mike just didn’t give a damn if I got my oil changed or not and it was very comical and ok for Mike to say this to me in front of other customers who were waiting. I calmly asked Mike not to say that to a PAYING customer who has been there for years. Mike told me thatI can wait 2 to 4 hrs or leave the car. I said no and walked away. I will not ever return and corporate office will hear from me. I take customer service very seriously. World class customer service was not provided today at Goodyear on Brown Bridge Rd., Covington, GA…"

"I have never seen a business be so great. My grandparents were thinking about buying a used car. Kelly looked it over for them and gave them a diagnosis of the car and saved them from buying a complete lemon. She was so nice to my grandparents. They have a customer for life with me now."

"Costumer service was good, just wish they cared more about the outside appearance of the business. Goodyear lights no longer come on at all, a part of the wood came apart a while ago and hasn’t been fixed and lastly lots of trash outside. Not a good look at all."