Road Britannia

"Recently purchased a vehicle that had work done at this location and they were kind enough to walk me through all the information they had over the phone. Very helpful associate"

"Master Mechanic Jeff did a great job of untangling and tuning the hydraulic system on my 85 RR Silver Spur. Service manager Jovon was helpful and professional."

"Excellent customer service! I cannot recommend these guys enough. Mike and Jovan were accommodating, fair and easy to reach by phone. I never had to leave a message or wait for a call back. Highly recommend!"

"Brought my BMW X3 in for brakes - I usually get my work done at the dealership, but one of my friends who works on cars himself recommended this shop. They did great work, fast turnaround, exceptional price, and professional service with no pressure/upselling. I will be bringing my car here from now on."

"DO NOT TAKE YOUR VEHICLE HERE FOR SERVICE OR REPAIR: I took my vehicle here in August of 2023 as I was experiencing engine over-heating issues. The diagnosis was made that the water pump would have to be replaced. I sought a second opinion and was told the most likely repair here would indeed be the water pump replacement. I agreed to these repairs. It took them well over a week. The total price was $2,728.28 for cost of parts and labor. Josh Adams, store manager, let me know the car was good to go and that it had been road tested (HE DID NOT ROAD TEST THE VEHICLE TO INSURE THE REPAIRS WERE WORKING). I took the vehicle home on a Thursday. That next day, I was driving my vehicle home from work when the engine temp shot up instantly. I called Josh. He very casually explained it probably just needed to be drained again. I returned the vehicle to Road Britannia on that following Monday. Josh and his mechanic began to find additional issues as their water pump replacement was clearly a failure. He called me and explained "We have continued to run tests and the pressure test is failing. It would appear everything is sealed and it continues to get hot. You are likely going to need to replace the head gaskets and I don't have the manpower to do that". He essentially was unable to fix my vehicle properly the first time, did not road test it, sent it on its way after taking my payment, took the vehicle back and ran additional tests that revealed how bad the problem was that he had created, and then said he would not fix it further. DO NOT TAKE YOUR CAR HERE. I will be roughly $10,000 in the hole because of Josh Adams and his team. Disgraceful, no transparency, poor customer service. The owner of Road Britannia no longer lives in the area, he is out of state. Josh explained he is tough to get a hold of. Essentially this is Josh Adams' operation and he has no clue what he's doing."