Buckhead Imports

"I have had my car at Buckhead Imports a couple times. The first time, they delivered as promised. They also uncovered an expensive problem with my Mercedes. They gave me a short-term repair option that allowed me to sell the car without incurring an additional $8,000 in repair costs. The second time, I brought my wife's MB to replace a bulb (surprisingly a difficult task). They replaced the bulb and didn't charge me for either the bulb or labor (it took a 1/2 hour to complete). They focus on building a loyal client base."

"Thanks very much to Buckhead Imports! Billy was very helpful and provided quick assistance regarding a flat tire I had on a very stressful day! Everyone here is very friendly and I highly recommend their services."

"Thanks very much to Buckhead Imports - Jason and Liam for providing quick assistance regarding a flat tire I had even though I was not a customer of theirs. My experience with Buckhead Imports was on Nov 7, 2023: On my way to the office, I had a flat tire. The car jack failed. I contacted my insurance company as well as towing companies/dealers located in the area but all said it would be 2 hours+ wait time. A passerby said Buckhead Imports was nearby (less than 10 min walk). I immediately went to Buckhead imports and Jason and Liam provided immediate assistance - no charge. I drove with Liam to my car where he replaced the damage tire with the spare. Jason and Liam were very friendly - they went above/beyond and I highly recommend their services."

"I won't be going back, ever. It was an attempt at a more convenient place than Global BMW. I had Two experiences at Buckhead Imports: 1. First time experience was not great; 3 stars. Got my car back and it was not functional after I left and was en route for my appointment, so I did not have time to take it back. I don't think they test drove it. Turns out they must have broken the charge pipe while performing the other repair. To their credit, they fixed it and made it right at their own cost. They did do the work in the time that they quoted (that is 3* service in my mind because it they should be able to predict how long the work will take; it's part of their core business understanding). They also replaced a parking lamp bulb as a courtesy, citing it was a $2 bulb and no big deal (keep reading part 2 for more of this detail). They recommended a timing chain replacement as preventative maintenance. I didn't have the $4,500 for that work; the cost of which is so highly largely due to BMW poor design. 2. Second experience was electrical; radio, bluetooth, and crusie control issues (and another pesky parking bulb, probably the other side because that's how these work). $250 for diagnosis, which is less than Global, but at least Global would apply that cost to the work if done at their shop. The charge went up to $405 after I was told they needed to inspect the COMM box in the trunk; i thought the original diagnostic cost should have covered that. (in case you didn't know, access to the comm box only requires pulling out the inside trunk cover that just sits in the back with zero attachment). Diagnosis was wiring harness for the cruise control and replacement of the comm box. They also quoted $12 for a bulb and $92 in labor for that, and nothing for the other two error codes. +350 labor to replace the comm box (it's held in by four screws and has 4-5 plug ins; 30 min effort max). their parts mark up is at least 25%. When I noted i was on a budget and wanted them to just code the box for me after i replaced it myself, they declined the work. This is when Billy got snooty and "pass" was his only reply to my request. I might have mentioned that I was going to sell my car, so maybe they thought this was a last ditch effort to make any money on me. On top of that, it feels like i was being unfairly charged because they were trying to make up from their loss from their error on the first visit. On top of this, there are two other error codes that they didn't even address. One looks like a fuel tank ventilation issue and the other looks like a temperature issue (probably unplugged sensor) Conclusion: You won't save anything if you want an alternate to a dealer shop, and they are certainly not friendly to those of us who can do a lot of this ourselves. I understand that coding a new comm box is something I need help to execute. Even if I end up keeping this for a little while longer, i won't be going back."

"Have been going to Buckhead Imports for years and consistently get great service from real pros. Most recently, the team went way above and beyond diagnosing and fixing a really difficult wiring and communication issue in my 12 year old Mercedes e550. I just feel comfortable with them! Great team! Thank you!"