Carriage Kia of Woodstock

"Love this dealership. I drive over 30 miles because the service is amazing. I bought my Telluride from here in 2020 and have been coming back for service ever since. I could right paragraphs about everything they do but to sum it up... it's worth your time and money for the quality of service they provide."

"Do not buy from this dealer! You're not provided copies of any paperwork, even if you ask, and the few things you’re shown are snatched away. The salesperson and cars are fine. It’s management that is the issue. They misrepresent the truth and have no problem contradicting what’s online. I bought a car at another dealer. It was like day and night. The process was much quicker, yet they were pleasantly open and explained everything. Most importantly, they were straightforward and consistent with what is online. You feel like an important customer and that closing a deal at the highest profit is not their paramount goal."

"I am shocked at the service department. My car stopped working due to the engine. Thankfully we had purchased an extended warranty. We could not get a straight answer on estimates or prices. They stated that they did not know how much a part cost until it actually came in. As a business owner I am shocked that they do not know how much Kia items cost or that they order them without knowing the price. Our warranty carriers also told us they were difficult to deal with. The car was there almost one month. There was poor communication at every turn. The service department representative told us it was because they were so short staffed and had implemented a new call system. The last straw was when they text us that the vehicle was finally ready to be picked up, I took off work to pick up the car, only to be told that the warranty had not paid them yet so we could not pick up the car even though we were prepared to pay our portion. We called Kia corporate to assist and they promised a call from the service manager but a week went by with absolutely no communication. We ended up going there to try and pick up the car and was met with an upset associate stating that she was letting us pick up the car but the sales manager told her she would be on the hook for the 4K engine repair if they didn’t get the check. Our warranty company said that they absolutely approved funds and communicated it several times to them. We were also not told up front that the turn around time for just diagnostic was 3-4 weeks. Which is honestly shocking. I mean who can rent a car for 3-4 weeks. I felt horrible for the associate because she was taking the brunt of the dissatisfied customers and the fact that she was stressed that she would be personally responsible for a warranty. I asked for the service manager but you guessed it , he was standing near the situation, glanced in our direction, but retreated to his office. Every time corporate would call, no one was able to speak on the situation. I am saddened not only for the poor customer service but also putting your employees in a very difficult situation. If this is the way you treat your employees no wonder you’re short staffed and before you can’t find the record of my service, as in your other reviews I will be happy to share my invoices if necessary. It seems to be your blanket response to call you to discuss, but honestly they probably were calling before hand but never were extended the courtesy of a call back. Due to this experience I doubt I will ever own a KIA again."

"It would take me over one hour to tell you about the great experience that I had at this dealership. It all starts with a phone call. Inquiring about purchasing a new vehicle.. That phone call began with my former salesperson that I have done business with for over eight years now… His name is Mr Correy Cottle. He has always been an honest, hard-working, , dedicated man of integrity, who will be 100% transparent with you. When I told him that I was interested in getting a vehicle, but I had reservations he just said come to the showroom and look around and see if we have something that you like. Mr. Correy Cottle was patient, gave great suggestions, and with his expertise and knowledge - guided me into making one of the best decisions that I have made when it comes to owning a new vehicle. Mr Correy Cottle did not pressure me in anyway, but yet was very patient allowing my decision be the final deciding factor. On that particular day, he was actually finished working his shift, but did not leave until I was taken care of, and that I had a smile on my face. The vehicle that I wanted was not on the lot, Mr Correy Cottle had a conversation with the management team to see what we could do about the vehicle color that I wanted since they did not have it available. He asked me if I could wait until the following day and promised me that it would be here. When I arrived on that Saturday afternoon , his word was his bond. My vehicle was clean $ ready to go with a bow on it, and I was super excited. If you are not a Kia owner and have been thinking about it, please make your way to Carriage Kia of Woodstock and ask for My sales person. Mr Correy Cottle and I guarantee that he will take good care of you. Well, of course, everyone there was wonderful Sales, Finance and Service everybody has been absolutely wonderful. The place has a clean lounge with snacks, coffee, hot chocolate, beverages… it has a business area to plug in your laptop & work while waiting…. It has a gym too y’all…. Hands down the best so far !!!! The process was quick & not stressful at all. The funny thing is, there is actually a Kia dealer 10 minutes from where I live but because I had such a memorable experience I choose to keep that relationship and drive almost 1 hour & continuously do business concerning my Kia here at the location where it all started."

"Customer service was amazing, I’m beyond grateful with Mr.Angel Rodriguez who made the purchase happen. A very sweet and knowledgeable person! All my questions were answered, I highly recommend going to Carriage Kia!"