Domino's Pizza

"Ordered pizza and loaded tots last night, chase calls me and tells me they are out of tots and I said that’s fine I’ll take cheesy bread instead. He never once told me delivery was going to take over two hours. I called back again a short while later, and wanted to double check I ordered two garlic sauces. Again, no mention of my delivery being delayed. Finally I call back an hour and 15 minutes after I placed my order to see how much longer it was going to be, to then be told it will be another 45 minutes to an hour. I told Chase the delivery app shows it was on its way, he had no idea where my order was or if it was on its way and told ME to call him back in 10 minutes to let him know if my pizza arrived. It was just unacceptable customer service. And all I got after expressing my frustration was “you can get a refund, sorry”. Obviously a refund is justified I just expected a little more professionalism but clearly it’s a poor managed restaurant. This is my problem, if you knew you were short on delivery drivers you could have told me that when I placed my order. Instead my family and I had to order pizza from somewhere else and wait even longer to eat. We don’t eat pizza often so when we do it’s a treat, and it was a real bummer to be treated like this."

"We order from this store often and it’s always delicious! Today they forgot a pizza in our order but I called and they immediately made it and came over without giving us any run around. I really appreciated how quickly and nicely they handled it. Had a lovely dinner after!"

"Edit: The problem has been fixed! The pizza is back to being perfectly cooked with a nice light golden brown crust and gooey cheese! Easily the best pizza out of all the locations I've ever had! Proud of them for fixing the issue! :) Up until a month or two ago this was the best quality Domino's I've ever been too. It was always perfectly cooked! I'm not exactly sure what changed, but lately the pizza has been terrible. It has been overcooked or at least cooked at the wrong temperature.The cheese has been singed and the individual strands never had a chance to melt together (think like a bad frozen pizza where you can still see every piece of cheese after it's cooked). The crust just hasn't been right either. Unfortunately this hasn't been an isolated incident; this has happened to every recent order. For the time being I'll be skipping Domino's on pizza night or driving all the way to a different location hoping for better luck. Please fix this! I miss my good Domino's :("

"awful under cooked food at this dominoes last night! I filled out the review online stating the food was bad and under cooked, and they just said thank you. When I tried to call the store I got hung up on several times. I emailed corporate but no luck…. Good luck if you try to order from here…"

"My pizzas were finished cooking and sitting since 5:46pm. I don't understand why my pizzas are cooked so far in advance that they are sitting for over 30 minutes, Before it leaves the store. I guess the company doesn't understand or care that customer's don't like it and it effects the tips of the driver's!! I received my pizza's COLD and they weren't what I ordered!! I tried contacting the store. They put me on hold for 10min and processed to hang up on me!! I tried calling back and couldn't get a hold of anyone. Still trying to get someone on the phone for over another 10 min!! This is RIDICULOUS!! The Manager contacted me and expressed his deepest Apology for the Service and the quality of food!! He also offered to replace my order at anytime! I appreciate the Manager's actions and apology!"