The UPS Store

"Tori and Jailha (sp?) were awesome. I totally screwed up both of my returns and they fixed everything with a smile on their face. Nice to see this kind of service."

"11/23, Decatur location, employees are people friendly, .Lucas provided grt. professional service with alacrity, he is very knowledgeable and patient with customer providing satisfaction. He provided a mini cash course computer 101 tech. I was very elated with the knowledge he provided. The service was quick and on point.. Ms Chandra , manager was very in Knowledgeable and provided high professional skills with desired outcome . I LOVED , the out come requested. Anyone who is in need of there services will not be disappointed. I will return when neeed again. Site is clean and the agents are fast and accurate .on a scale of service I would say 100% across the board.. thank for the grt service.Lucas , and Chandra K.Tiye' 12/07/23 Great service once again, the employees are all professional and are knowledgeable, patient and resolving all said issues. Lucas is always in good spirit providing ecxellent service. Good Luck returning to the university of higher learning to pursue your dream, you will be missed. To the manager Ms Lakethia Long you're doing a fantastic job, you're very professional , pleasant and knowledgeable with grt service . I will continue to give my business to ups STORE 1096. I am glad to know that this location will once again be a one stop for everything Ups. On a scale service would be 100% across the board. Mfalme Simba"

"The Manager and EVERY employee are exceptional!! Always greeted with a smile and they without hesitation..offer assistance without question when I need help with my large heavy shipments 2-3 times a week. Even though I don’t need to, I would drive out of my way to use this location."

"Enjoy the wait! Clean store! Have patience because there is a guarantee wait, but they are fast, and Phil, was very professional and helpful, even to “The Karen” giving him problems."

"Yes, there is a wait...depending on when you get there. Sometimes when you're in line it's frustrating. I've seen the staff pull someone from the back and open up a register for drop offs only... I would recommend one for people who are picking up only also. The reason I say this is because pickup people usually are in and out. But I know they are over worked. Sometimes people bring packages and the staff have to pack it for them. I know this is a service that's offered but customers are not considerate and will bring products and make the staff do the work they could've done beforehand. Every customer wants A1 care and the staff gives it to them... no matter how long the line. Can't blame the staff for that. Overall I think this is just a staffing shortage problem. I hope UPS are giving these employees what they deserve."