Life Time

"I recently relocated from Texas to Ohio and attempted to sign up, accompanied by a friend. Despite having two guest passes, I pleaded with the receptionist to allow my friend to enter as a guest, as it was nearly 8:50 pm, and guest hours supposedly ended at 9pm. Despite my explanations and pleas, she remained indifferent and unyielding. This experience left me feeling deeply disappointed, frustrated, and abandoned, realizing the lack of care and empathy from the staff towards customers' situations. I would give zero stat because this location was suggested by a friend and we drove almost an hour till here. She didn't damn care about us. Good job"

"Facility is very nice. Went back today(12/6/2023). Kudos to the woman at the front desk this afternoon. She was welcoming and pleasant. Edit-1/6/2024: Since my original review 4 weeks ago there has been a substantial effort to clean up the facility. It is much improved. I have increased my rating from 2 to 4 stars. Room for improvement but sanitary conditions are much better and use of the facility is much more enjoyable."

"After viewing all the negative reviews about the pool it looks like they’ve improved that area of the gym. The water quality is back to it's normal state but the waterslides aren't being used at this time. The hot tubs are very warm and have room for at least 10 people. This location is nicer than the one in Cleveland."

"As someone who has been a member since 2013 and travels to lifetime’s around the country, my review is overly generous. First the locker room is filthy. I am in town for work for two weeks. I have seen the same disgusting grime on the floors. I see calcium build up in the bathrooms stalls for the time i have attended. This tells me no cleaning is taking place. This lack of attention to detail and hygiene is a health risk. I have never seen a lifetime that runs out of towels on such a consistent basis. Frankly if I was the DM of this district, I would check how often the GM is here and how often he conducts inspections. These poor people in Mason do not know how great a lifetime can be. I would take pictures of the locker room but that would be against club policy. I will be conducting corporate for a credit for this month. Gross. As a follow up, I saw the post from the club below. The bathrooms still have not been cleaned. Thankfully my last day in town. I almost drove 85 miles to Columbus, but saw the reply below. Just lip service."

"I have been a member of this gym for several years, and I must say that I've noticed a significant decline in the overall quality of the facilities and services. While I understand that changes can happen over time, the recent deterioration has been quite concerning. The pool water quality has become an issue, with a noticeable change in its color and the presence of debris that seems to linger for extended periods. It's disheartening to observe a lack of proper maintenance, as evidenced by the same band-aid floating in the pool for weeks. This neglect raises concerns about hygiene and safety, wouldn't be surprise if someone contract an amoeba infection from the pool. Furthermore, the gym seems to have shifted its focus away from cleanliness and customer satisfaction. I recall a time when the gym was diligently cleaned, but unfortunately, that is no longer the case. This is especially troubling given the recent increase in membership fees from $69.99 to $129.99 per month. As a long-term member, it's disappointing to witness a decline in the gym's standards without a corresponding improvement in services. The pricing adjustments have also affected the affordability of the shakes offered at the gym. What used to be a reasonably priced option at $5 has now been raised to $9.95. While I understand that costs can change, I hope the management considers maintaining a balance between providing quality products and keeping them accessible to all members. I must also mention an incident I encountered in the locker room where a fellow member put their soaking sweat gym cloth in the swim suit water extractor. This not only reflects a lack of consideration for others but also raises concerns about the general hygiene practices within the facility. I write this review with the intention of offering constructive criticism, as I genuinely believe that this gym has the potential to regain its previous high standards. A renewed focus on cleanliness, timely maintenance, and fair pricing adjustments would greatly improve the overall experience for all members. I hope my feedback is taken into consideration and that positive changes are made to restore the gym's reputation for excellence. Also the gym used to be 24/7 now it's not. Pretty sad. I wouldn't recommend signing up this gym. I'm about to cancel it."