Smith Chevrolet INC

"Wanted to let you know this was the fastest car buying experience I've ever had. Danny my sales guy was great so was John the fiance manager really made me feel at home.I wish all dealerships were like this, I drove from Toledo 4 hours away to get this beautiful 2017 honda accord and they filled the tank up for my drive home definitely 5 star service."

"Had our 21 Blazer in for service and tire rotation. It was taken into the garage on time and finished in less than an hour. Service manager Mike Null and his staff were friendly, prompt and informative. We’ve always had our Blazer serviced there and it’s always been great! Thank you Smith Chevy."

"I stopped to set a time for some minor fixes for my pickup truck. They gave me a date about two weeks away and I told them at the initial meeting what the problems were so they could have the necessary materials. I showed up early for the appointment and waited for them to open. They had me on the schedule with the problems I had stated. I waited an hour and forty minutes when the service manager came into the waiting room with a clipboard and told me the same problems that I had told them two weeks early and told me that they would order the parts and call me when they came in. I'm dumbfounded that first, the parts hadn't already been ordered and second, that it took them an hour and forty minutes to tell me what I had already told them."

"The service manager Mike Null and his service advisors have zero customer service skills. In my personal experience, on more than one occasion, they treat you like you are inconveniencing them for bringing your vehicle in for service. I had an 8AM appointment this morning. I was there at 7:30 and checked in with the service advisor when they unlocked the door at 8AM. I told him I was going to wait on it. The items they had to do should only take about an hour to maybe an hour and a half. I also very specifically, in front of Mike Null, said that I needed to talk to the mechanic assigned before starting work on the truck. At 8:40 I walked down the hall to service and my truck isn’t there. I find it sitting outside. I didn’t say anything. Then at 9:10 I check again and the truck is in service and a mechanic is under the hood and working on the truck. Mike Null was standing there so I voiced my dissatisfaction that they sat on it for over an hour and didn’t come get me before working on it. Mike Null started shaking his head and laughing and turned away to get a cup of coffee. I then went to find the owner. He was not there but I voiced my concerns to a senior executive, though I did not get his name. After the service was complete I went looking for Mike Null and couldn’t find him so looked for the senior executive and couldn’t find him either. So I left dissatisfied and nobody really cared. I will not take my vehicle to this dealership again. I’ll drive vs being treated that way again."