Residence Inn by Marriott Charleston Summerville

"Cleaning service took $250 of cologne from my suitcase I have been a Marriott rewards guy for the past year and a half, and I've stayed at this hotel on and off from about November 2022 to January 2024 whenever I have work down here. It's the same- ol- same- ol mediocrity this location has had forever but proximity over luxury- though this one kinda took the cake. On top of permanently blue-shifted backlight damaged LCD displays in every room they've never replaced in a year and a half, beds that are so old you slip into a deep divet where all the padding has worn away, I somehow also had two bottles of cologne disappear from my suitcase the day cleaning service came through- which I had the day before in the spot I always put it- my suitcase. One $70 and one $180. The $180 was new. Honorable mention my Steam Deck also walked across the room from my suitcase to the bedside table. Which means they thought about stealing that too, but didn't think they could get away with it. I typically don't leave negative reviews when the positives outweigh the negatives, which a clean room, decent wifi, punctual room service, clean kitchens, bathrooms, helpful front staff (a bit sassy but never to me, so I personally don't have anything against them), but I felt it needed to be listed so others are aware."

"It's a hard one to rate. One week the room is spectacular, the next week the room smells awful and is missing a pan. If they could get their consistency under control I would gladly improve my rating. Also the service is far below the Marriot standard. If you want amazing service go next door to the Marriott Courtyard."

"Great location with very friendly staff. Showers are a death trap if you forget to lay down a floor towel as the water just splashes out. And the lights take an engineer to figure out but overall a great place to stay in the greater Charleston area"

"We got to the hotel and the front desk representative started our check in and asked me if the ground floor room was okay, I said that I would like to have a room in the 2nd or 3rd floors and he said all rooms in the other floors were taken. So we accepted his offer since we had no option. One hour later I was at the reception trying to get a safe for my wife computer, since the hotel room I was in doesn't have a safe and another guest was checking in and was offered the ground floor and the guest said he would like another floor and, guess what, the same front desk representative gave him a room a in another floor. I thought to myself, for me he didn't have a room, but for the other guest he did. We didn't appreciate that. Not good."

"We stayed with 6 people. 3 children. The staff was very pleasant. Rooms were beautiful and well cared for. Everything we could have needed was ready. Would definitely recommend and stay again. Edit: at checkout there was a lot of confusion and my card and my daughters were both charged. Hotel said they have no record of it. Even though we showed them the charges on our account. She said there was nothing to do until the bank releases the hold . Called the bank they said it is the hotel that had the hold not them. Then the woman at the desk said there was nothing she could do. Ruined the great stay."