MinuteClinic at CVS

"I went here and I saw the “doctor” over a severe ear ache and sudden hearing loss I got from having Covid and the flu at the same time. I don’t have a PCP and just needed some guidance and someone to look in my ear. The first time she was nice. She gave me some meds and ear drops, but a couple days into the treatment I came back because I didn’t feel anything was improving, in fact it felt worse. The doctor sent me away but not before treating me like I didn’t understand what an ear ache was. Im not an idiot! They didn’t even check me in, she said to me “I just saw you. It’s a healing process, there’s nothing else I can do” - like sorry lady but maybe listen to your patients. I knew something wasn’t right so I made an appt with an ENT and guess what?? The treatment didn’t work just like I thought because it wasn’t the right protocol for my condition and I have possibly permanent hearing loss due to Covid! The chances of recovery are highest if you get treatment right away but this doctor was incapable of identifying the difference between a normal earache and a serious problem. I’ve been told I have nerve damage inside my ear that may never heal!! Thank you minute clinic! In the past I’ve had great experiences at the other locations but I’ll never come to this one again!"

"I hadmy appointment canceled against my wishes due to being late due to traffic. I had driven all the way from Washington, DC, with no exceptions to be seen. I was told to reschedule the appointment with none for the rest of the day and the next day. Unfortunately, I have to return back to Washington, DC for school who needed the physical done. Very poor customer/patient service, which I understand is not the clinician fault, but how CVS corporate runs this "clinic". Make sure to arrive as early as possible so you don't end up like me."

"Their phone intake is uniformed and sloppy. Our doctor was very nice and I understood why he turned myself and two year old nephew away, but with a toddler with a UTI and myself with a broken foot, we could have been saved from even more waiting and suffering if we had just been given the appropriate information and told that we could not be seen honestly while we were on the phone with intake. I called first to avoid the situation that is exactly what occurred. Shame on you CVS corporate for not training your staff properly. It’s not their fault that this review will fall on them."

"Absolute clown show. These people should not be allowed to operate a clinic. The entire experience made me think I was on Saturday Night Live or that old show Hidden camera. I was expecting someone at any time to open the door and say I was being punked. Do not put yourself through this, there are other options. PART 2. I was there for a sinus and brochilal infection. The two nurses there literally agrued with me about whether I actually had one or not for an hour. One telling me that antibiotics are controlled and she doesn't like to prescribe them for this. The following day , Monday, I contacted an actual doctor who prescribed me antibiotics and prednizone. I was feeling much better in 2 days."

"I went to this MinuteClinic hoping to get a TDaP vaccine as a walk-in. The nurse was very professional, and told me exactly when to expect my appointment (it was a 122 minute wait). I came back some time later, and was admitted exactly when she said she would be ready. Even though the vaccine was fully covered by my insurance, the nurse realized that I had already received the vaccine 4 years earlier at another MinuteClinic. She informed me I did not have to get the vaccine again, deleted the appointment from their records so my insurance wouldn't be billed, and printed out a copy of all the paperwork. All in all, very thorough service."