East Coast Granite & Marble

"I had to create a new post with a new review because for some reason google will not allow me to update my previous review on this company. I would like to let the public know that this company finally pulled through and made the service right after we had such an unpleasant first go around. The owner did finally reach out and express his apologies for the lack of communication and unprofessionalism that occurred. They rendered the services by giving us a great deal on having our master bathroom installed and the experience shown through the bathroom install was 100% better than the first. Colby the owner stayed on top of his word and Julia was great at keeping me updated through the whole process. I can say that the bad taste I had for this company has changed and as long as they keep improving on communication and scheduling they are going to be a great company. I am glad we decided to give them another chance to make things right."

"I do not even know where to begin with this company. To be honest, I don’t know how they are still operating. Things were great right at the start, we had good customer service and the estimate went as planned. But after that point everything went downhill. It took 3 days longer for the guy to come out to do the template. During this process I was told that after the template was done, the rest is fairly quick. Well that was a lie. Communication started to become nonexistent and everything was not in the time frame they promised. After the template I was the one who had to continuously call and ask for updates (which were never accurate) we were told that our granite would be installed April 18th. Well we waited all day (my husband took off work) and they were a no show. I had to call and figure out what was going on. Made excuses that they fired some people and masters week had them behind but that they were bringing in another crew and would have me installed Saturday or no later then Monday. Well Saturday came along, again I had to ask for an update. Was told it wouldn’t be Saturday but for sure done on Monday. Well Monday rolls around and I verify that with out a doubt the granite would be installed and I was told yes WITHOUT A DOUBT it would be installed. I bet you all can guess what I’m about to say.... it WASN’T installed. At 3:55 that Monday I went up to the store and expressed how I felt. The only person who has given excellent customer service is Joseph, who I wasn’t even dealing with from the start, he just happened to be the only one in the shop working. He did go above and beyond by letting me vent and he called the install guy to ensure my granite would be in Tuesday April 23rd. Well, I’m writing this post and I still have NO granite in my house. Let’s keep in mind this company cashed my check $2600 on April 5th!!! I’m a paid customer and still can’t service. Such a shady way to run a business. I have a 2 year old son and we have not been able to move into our new home because of these people. I DO NOT RECOMMEND ANYONE TO USE THIS COMPANY. Save your money and your time. I didn’t even want to rate them one star. UPDATE: The installer came out at 10:30pm yesterday and was unable to complete the job due to the granite being cut incorrectly. The installer was absolutely fantastic and if it wasn’t for him and Joseph we wouldn’t be trying to make this work. The owner of this company has still refused to call and apologize or even attempt to get a hold of us to discuss our experience.... UPDATE: Granite is still not installed. We have yet to hear anything from the owner of this company. My rep (Julia) who originally got the sale has totally dropped the ball and will not call to update or get me in touch with management. The ONLY ones keeping us updated is the installer and Joseph. Still very disappointed in this company as a whole."

"My initial interaction with the company was positive, they came quickly to consult on my project, quickly gave me a date for installation- then it's been downhill since then. The installation was delayed which screwed up my schedule( but the owner personally called to get it rescheduled- I was impressed with the personal touch- great!!) Nothing else good to say from that point on. The installation took all day( not what I was told). Some of the pieces were not measured correctly, they laid it on anyway and I had to say something before they acknowledge it and had to remeasure and get it cut at the shop. I had to point out things like the island piece not being straight only after I called it out, did they acknowledge and did something. I had to watch very carefully from that point on because at least one installer didn't seem to care that things were not even or looked right. Now I have been repeatedly calling to have them come back and fix some issues, but 4 days of calling, speaking to someone who promise that I would receive a call and no one has called me back yet. I would not recommend this company"

"From the moment I called, I had an amazing experience. The salesman was absolutely by far the best and most professional representation to the company. Following the sale of a very outstanding price, the gentleman who came out to template our "Island Counter-top" added to the trust I was building with East Coast Granite. They met their deadline of 5-7 days and did a superb job on installation. I would recommend their business easily! 5+ STARS!!!!"

"Update: On June 15, 2018 we contracted with East Coast Granite and Marble Evans GA to remove/install granite counters in our kitchen. On June 19 the templates were taken and counters removed. On June 26 the installation was scheduled. The work completed was not acceptable and the company was contacted. June 28 a repair install was attempted but was still not acceptable and we were made to feel like we should be grateful that they came back to try to correct the deficiencies by being told it looked better than it did. When we complained to the Manager/Owner his response was that what he saw in the pictures were not bad and when I said it looks like I did the work, he said he would hire me. Several texts and phone calls, facebook posts, BBB complaints and Attorney General complaints later, the repair was satisfactorily completed on July 26. This company needs to improve on their customer service and professionalism of their workmanship. It took several redo's to accomplish what was a guaranteed 5-7 day installation. Our install began on June 26 and was not satisfactorily completed until July 26. In between the two time frames, appointments were made that were not kept, our second check was deposited before the job was completed without a statement of satisfaction signed, missed appointments were not acknowledged by the company or the installer, our counters were never hauled off and excuses were made for the unprofessionalism of the installers. The company offered no type of financial discount for breaching our contract of a guaranteed 5-7 day installation. I am satisfied with the end result now; however, I will not be a repeat customer nor will I refer any new customers to this business."