Tropical Smoothie Cafe 41 Grand Oaks Boulevard, Charleston, SC 29414

"Stopped into the Grand Oaks location and ordered smoothies. Our order was taken by Emily T. , who while waiting on the smoothies to mix, proceeded to wipe her runny nose on to the back of her hand? and look at her hand??? She then placed the tops on the smoothies and proceeded to wipe her runny nose again onto her sleeve ?? When she returned to the register, I was so upset, I told her she needed to stop & go and blow her nose & wash her hands!!! She agreed and left to go blow her nose while wiping her nose with her hands again! Her coworker asked her what happened? Seconds later Emily was back at the register taking another order ! Not sure if she washed her hands, cleaned her nose?? All I know is this will be my last visit & we threw our smoothies away once we left the store. Very disappointed & disgusted !!"

"Today was my second visit to this location, and I left with the same feeling as if I shouldn't have come here. All the staff were in the back upon entering. After a few moments, a man with blonde hair emerged and refused eye contact with me. He whispered a hello and, after standing there for a few minutes, asked me what I would like to order. He seemed annoyed and distracted after further observation. Communication was lackluster. After he took my order, two other girls emerged. Neither gave a greeting (one's headband was covered in labels from a label maker. The other I'd interacted with on my first visit. Plus-sized with dark hair.) Both looked annoyed. By this time, I was completely uncomfortable. When it was time to receive my order, the blonde-haired guy chose to place my drinks beside me, as if he didn't want me to see him and say something. He asked if I wanted a drink carrier (I ordered 3 drinks and was carrying a toddler) so I told him yes. He brought the drink carrier over and instead of placing it in my out stretched hand, he decided to set it down on the counter. Mind you, it took more effort to reach over the tall partition glass to set the drink carrier down than it did to place it in my hand. I enjoy Tropical Smoothie, but this place makes me want to avoid it at all costs. I'm a frequent flyer of all the Tropical smoothies within the Charleston area, and this is the first place to make me feel uncomfortable for visiting and spending my money."

"I pick up Door Dash orders here often, and they are usually never ready, and the wait is looonggggg. I get it restaurants have staffing shortages, but perhaps they need to decide if they can do both. And I have eaten from here and like the food is fine, but the wait times are ridiculous. As I write this, I have waited more than15 minutes, and I watched as the staff was scrambling working hard, and two management types sat at the end of the bar offering NO help. Ugh!"

"The smoothies are great and reasonably priced. But as my second time coming in, I realized they need better management and more engagement. Mason was pleasant but there was lots of lack of communication. The girl with frizzy red hair wasn’t happy to be there. She didn’t smile or attempt at a hey, even when I tried to cheer her up. Barely said is that all. The smoothie was a treat but it’s always the service that keeps people coming back."

"Delicious Smoothie with added supplements, like B-12 and Energizer, ect. Extra natural pepper in my step. Without having caffeine jitters. I highly recommend this place, offers and full food menu in addition and quick , delightful service"