Panera Bread

"There were three people working at the Bluffton, SC Panera. Initially, I tried to reason the appearance of the restaurant was because of staff shortages but soon we realized it was apathy. The young man who took our order was grumpy. My husband and I were done with our meal before they refilled the drink containers. I took my soup back because it was barely lukewarm. The man who took our order told me it was the right temperature. I told him it is not warm enough so he grabbed a thermometer to test the soup behind the counter. He told me I could warm it up at a microwave in the front because he could not warm it since it left the prep area. That’s good news they keep that standard. I asked what was the temperature of the soup and was told it was close to the required temperature. He never offered an apology or offered to bring me a new bowl when the soup was heated properly. The restaurant tables were dirty and papers were all around the restaurant floor. I returned to the counter and asked if anyone else was working besides the man and woman. She told me there was another person there. I told her I was sorry they were understaffed and asked if the manager was available. She told me all three were managers. That was shocking to me! Corporate Panera needs to visit this location because it needs some mentoring if managers and employees so the team can meet the usual excellence of Panera restaurants."

"Good healthy food in Bluffton. Older man at the cashier was very friendly and helpful. Good ambiance (I mean I go there, so...)"

"I want to give my grateful thanks to Panera employees that help me today. I had ordered on line for Delivery service and the driver left it in another store. I got to go to that store and the employees there were eating it. I called Panera and told them what happened and they fixed another for me without cost. THANK YOU PANERA AND THERE EMPLOYEES FOR THE GREAT SERVICE"

"I ordered the half tuna sandwich and the broccoli cheddar soup. The sandwich was satisfying and filling. The soup was thick and cheesy with tender pieces of broccoli. I really enjoyed dipping my French baguette into the soup for that extra indulgence. The tuna sandwich and the broccoli cheddar soup were both delicious and satisfying, and they complement each other well. The service was fast and friendly!"

"Poorly managed location (dirty tables & floors with staff standing around talking and using expletives that guests can hear). Portion sizes also quite small compared to the cost. $11.79 for a Baja bowl that barely covered the bottom of the bowl as compared to an extremely flavorful, filling and healthier alternative at a nearby Cava for $10.35. Guess where I’ll be going from now on?"