TREK Store of New Hartford

"Thanks to owner Tom and Associate Deb for helping to get air into the depressed tires of my Alinker walking bicycle, as a courtesy. It was much appreciated. I come to Trek New Hartford first when I am looking for quality and service."

"I can't say enough good things about the staff and owners of the establishment. Very helpful in finding the right bike for me, patient and immediately set up a bike for me to try out. They'll make you feel like you belong there, not just to buy a bike. Thank you!"

"Our 10 year old daughter recently lost her bike in a garage fire. The staff went above and beyond in helping her find what was right for her and even let her ‘test drive ‘ one to make sure the bike felt right for her. It did and now she has a beautiful new bike and we’re all absolutely thrilled. A pleasure to do business with! A+++++ experience!!"

"I am always amazed at the service here. It’s true I’m friends with the staff so they probably go the extra. This also may make my review a little bias. But I will add this. I have seen them work with many other customers both those who are new and experienced riders. They treat all with respect and will treat all equally and match you with the bike and equipment that matches your experience level. Stop in and give these guys your business. They have earned mine."

"Nice guys but not very good mechanics. Paid for 300 dollars in parts and labor to receive a defunct bicycle. Not a place for high end road bikes. If you need things a good place to buy, a large selection, but take your service needs somewhere else."