Badcock Home Furniture &more

"We were very happy with the Sales person and the couch we bought. We tipped the delivery guys. Then it went downhill. After the delivery team left, we discovered they had broken a bronze door ornament. I took pictures and called the store. She asked to email the pictures, which I did and said the manager would call back. I never heard back. I wasn't even looking for a replacement or money. I just wanted the manager to know the delivery staff broke an ornament without telling us AND still take a tip. Very disappointed in not being contacted and won't shop here again"

"Great prices, unparalleled customer service. Kevin was extremely helpful and had great recommendations. I’ll be doing all my furniture shopping at Badcock from now on!"

"I was very impressed with the selection, quality, and availability of the furniture they offered. After having went to a few other big named stores, I went in here to browse with low expectations and was very pleasantly surprised!! I ended up finding the perfect furniture for my new house and had an extremely smooth check out process with Mindy the store manager. All in all, it was an awesome experience and I will definitely be back."

"As some point or another, I have purchased furniture at most of the larger furniture stores in the Charleston, SC area. However, I never purchased anything from Badcock Furniture-although I have wandered in the store in West Ashley from time to time. That said, all furniture stores have furniture, different types, quality and designs. However, what other furniture stores do not have (in comparison to the Badcock store in West Ashely) is excellent customer service. I popped in a few weeks ago and looked around. I was not attacked the moment I walked in the door and I was able to wander around at my leisure. At the perfect time Daphne Melvin greeted me and we went on from there. After about an hour of looking at a couple of items with Daphne and getting the info that was important to me, I thanked her and left. As an aside, I was (for whatever reason) super thirsty and asked if there was a soda machine around. She told me that they have diet coke...I accepted - she brought me the cold can of soda and I was then on my way. (How nice was that!!) After thinking about it, I decided to go back and purchase the items I was looking at. I called the day before I planned to go, in order to make sure Daphne would be in etc. I arrived at the store and immediately saw Daphne helping another customer and wandered around and further tested out the items I was interested in purchasing. Daphne came around the corner and told her what my intentions were. At that point I went into my bag and retrieved a can of diet coke to replace the one she so kindly gave me during my previous visit. She quickly got things going with delivery dates, credit app, etc. For my own reasons, I had asked if I can order an additional pillow for the sofa I planned to purchase - however, that was not going to be possible. However, she did go out of here way to give me the information I would need in order to see about getting an additional pillow on my own. (super nice) While wrapping things up a the register I noticed another sales person behind the counter and I believe she was a Manager...I have forgotten her name. The three of us started chatting and kidding around etc.. While professional, these folks were very friendly, and incredible helpful to me. While I have not rec'd the furniture yet I cannot speak of delivery or anything of that nature. However, I would like to suggest that the company either put an pleasant message on an answering machine on their phone line when no one is available to pick up the phone (it happens folks...) or create voice mail boxes for their sales folks. I had called a couple of time and the phone rang and a message came up, I hit the appropriate option and the message said "Good Bye". I think that this situation needs a little more love. However, as a whole the customer service I received was awesome! Kudos to Daphne and the other person who I think was a Manger!! I look forward to working with Badcock Furniture dealing with any furniture needs I may have in the future. To those two - Thank you for going above and beyond, I truly appreciated it. Cheers, Harris Sable"

"I noticed in order to share my experience on said website I had to give a star which I'd rather not had given any stars. Thought this was unfair but I should've expect that giving my unpleasant visit shopping here. My experience in West Ashley Charleston SC store was the worst that I have ever experience in customer service. For some odd reason I felt & believed I was singled out.I don't think/feel that they're trans/disabled friendly at all. The rep. seemed to have been a bit distance, cocky and very impatient. They're just not friendly at all, made me felt as if my business didn't matter. To none of my questions were directly answered. I felt rushed and pushed off, let alone lied to!!!... I would never recommend anyone nor will I be returning for anything at this store. I will be happy once my dealings with them is over."