Plymouth Relocation Services

"I asked him politely how come his supervisor DAVE FELDMAN gave us an estimate that's suppose to be close. His exact answer was, "DAVE is an office guy, he doesn't know anything about trucking or truck space." So, I said, why send a customer someone who doesn't know anything about truck space then. It's not fair to us and I would like to cancel the job as we thought worst case scenario, it will be $6000. Then he said, "it's too late now, your stuff is on my truck, and that doesn't include 5% tips for me and the guys." It took 5 movers from 1 pm to almost 7 pm to move a 912 sqf house that was all packed, and we only had a treadmill and 15 bin boxes in the basement (We had to leave everything in the backyard). We didn't really care about how long they took to finish the job, the problem was we were up to 2200 cubic feet, after adding fuel charge, taxes, packing material, and tips, we were at about $11,385, not $3600!!! OSCAR demanded 70% deposit, we told him DAVE told us only 50% and it was written in the contract. We told him it wasn't in our budget to pay $12k and we can only give him a check for $5k. He said it will work, but since we are giving him a check instead of cash or money order, they will have to wait until the check clears to start shipping our belongings. We were shocked because we were never told that, and if we knew, we would've made sure we went to the bank before they closed to bring cash. We were very upset, but tried to remain calm and collective, also because this company now has our belongings that has a sentimental value to us, and we wanted it to arrive safely to Florida. Of course we try to contact Dave, message him to get answers from him, he is no where to be found throughout the process. Even though, right before the moving started we were talking about recommending him to family and friends, and that I posted a recommendation with his contact info on a large moving Facebook group because we were very pleased with our initial meeting with him.He was always very responsive, but was no where to be found during the actual moving process. Finally DAVE FELDMAN answers his phone days later and apologized about what happened and he will give us $200 discount. At this point, we don't care about pennies off when we are paying almost $12k. We realized we were scammed, but thanked him for the discount, and left it at that because we wanted our belongings to arrive undamaged and on the dates agreed upon. Now, we have been calling them since the 23rd of June almost everyday to get an update, but have been given nothing but the runaround. On the contract itself, the company's address is in San Diego, CA, but we were told that we have to contact their office in the Bronx, New York because they are the ones holding our truck. Finally DAVE FELDMAN returns our calls and gets the owner of the New York office on the phone, RACHEL COHEN. We couldn't understand anything he was saying as he was yelling and talking over us the whole time. He was telling us the check hasn't cleared on their end even though, it was taken out of my account the next day (June 18th.) We told him they are pushing us to report their company to the BBB. RACHEL COHEN said, "go ahead report it," and didn't seem to care about their company's reputation. We left off at, the truck will be loaded on the weekend (June 25-26th), and it will be shipped on Monday June 27th. We tried to call to confirm that it was shipped and again no one was answering us. We had to call the San Diego office and asked to speak to someone who oversees the New York office. We spoke to their operational manager ADAM DAHAN, who is the only decent person we spoke to at this company and tried to help us to resolve the situation. We told him that almost every time we try to reach DAVE FELDMAN, he says that he's in the hospital and just hangs up the phone on us. We understand that he might have health issues, but we needed someone to handle our issues with their company. Continued"

"I am very upset and frustrated by Plymouth moving company! At the beginning of the contract signature, the representative is very positive for your requirement. After they collection $500 deposit, the company service attitude is rude and too bad. Further more, the company rescheduled to upload my home staffs as they will. They missed to come to upload my home staffs three times. We have awaited their movers come to upload for several days! That is completely horrible, and messed up my moving plan . Which also cause my lost too much. Finally, I had to contact other company to upload my moving staffs. They also declined to refund my deposit. I am trying to submit complaint on this scam-moving company, and keep my right to sue them soon."

"If I could give them 0 zero stars I would. Unprofessional and rude. The absolute worst! Please, please read this review and take it into consideration before you go with this company. I’ve been in the military for 16 years and moved at least 10 times via the military and by moving companies which I choose. This was by far the WORST service I have ever experienced in my life. First, they pressure you into booking your move on the first call. At first I did not realize the representative, Jules Driver, was trying really hard to make a sell and told me what I wanted to hear to make it complete. The day I was supposed to get my “quality assurance” call (as they call it). I called in because no one called me. This was a horrible phone call as I was forced to lock in my move or forfeit my initial deposit. Which trust me, if I had known what was to come, I would have taken the $800 loss. During this call the rep, Jules Driver, yelled at me and accused me of calling him a liar during this 1 hour conversation. He then apologized when he realized, what I was saying was truthful. As I recanted our previous conversation in our initial call. I called several times to speak to a supervisor, billing department, complaint department, etc. because my move order was incorrect. Well, apparently this is a small company. As every time I called they said they had no human resources or billing department. Each time I called I was passed on to another male, who all sounded just alike and all had a name that started with J (Jason, John, Jules, etc), ironic? I think, not. Throughout this ordeal, which I can write a 5 page paper on, my move dates were mixed up with the dispatcher, my deposit was mixed up with the dispatcher and I was lied to and treated with much disrespect over the phone. I was yelled at multiple times and even was hung up on by a supervisor. You may think if I was rude, no I was not. I tried to explain my side, and the last so called “supervisor” would not hear me out. Accused me of lying and hung up on me, yes you read this right. My sister heard him yelling on the other side of the phone and was in shock of the treatment. Plymouth has these types of employees. I wish I was rude, I wish I was irate and not understanding to receive this treatment, but I was not. To make matters worse, my pick up was delayed by the dispatchers, they had the incorrect paperwork and they charged me an additional $500, claiming I was over the size limit (which I overestimated during my quality assurance call by 40 additional boxes, yes you read correct, 40 boxes.) The dispatch never showed me the exact measurements on how I was over my square footage. How could I have gone over even though I overestimated my box count by 40 additional boxes? By this time, I was so stressed and fed up, I let them take my stuff and gave them the extra money. I needed to move because I was leaving the state during the weekend. Wait it gets better…I paid an extra $500 to Plymouth to get a guaranteed delivery date range of 3 days. I am in the military and was due overseas shortly after my move. This was a personal move not covered by the military. However, I had to leave the new location at a certain date, hence the reason I paid $500 extra to get my 3 day delivery date. Well, dispatch calls me the day before the date saying they can’t deliver. Although I paid the additional, $500. Well I had no option, I was leaving the next day. Needless to say after experiencing much heartache with dispatch and no help from Plymouth. They brought my goods on the very last “guaranteed day”. This was after many phone calls and stress over whether my goods & belongings will make it on time. I can only hope you read this whole review and take it under consideration. Save yourself the stress and suffering of dealing with Plymouth and their horrible service. Along with the dispatch companies they are partnered with. DO NOT use them. I wouldn’t want anyone else to experience what I experienced. Use a better and more professional moving company."

"I waited a while to write this review because I wanted the whole moving process completed before saying it was a good experience. (Which if you don't feel like reading further- it was, yes- a very good experience) I relocated a little over a year ago from NJ to NM. I had a good mover who did the job right and we were very impressed. I tried to hire the same company to move us again to NY (we definitely didn't plan on having to move again so soon but my hubby had to move due to work relocating him) So when we found out the company we used before was no longer open we got very nervous about starting to find another company to trust. We are well aware of the horrors that can ensue with a moving company. So we started the process again of looking for a mover. We spoke to all the different companies on the phone, as they each tried to sell us. When speaking with the people at Plymouth Relocation, we felt there was a level of honesty that lacked in the other companies we spoke with. The price was right, and the salesman was very knowledgeable and informative. We took the plunge and hired Plymouth to do the move. Now the pickup went very well- professional crew of 4 men who expeditiously blanketed and loaded our items. They were friendly and courteous and made us feel comfortable about moving forward with them. We felt they treated our furniture and boxes with care and tipped the guys after a job well done. We did go into their storage for some time while we waited on our house to be ready (we were staying in a rental for almost 2 months). We called the company as soon as we found out the date of completion on the house and they said they would start delivering our items to us. Delivery from that point took a total of 2 weeks for an almost 2000 mile drive. We expected it would be more like 3-4 weeks so that was also a pleasant surprise. We recently received the delivery at our new house- and we were just as satisfied with the quality of work as at the pickup in NM. Professional, polite crew that treated our items with care. They assembled furniture pieces in our house, put all of the boxes in the designated rooms, and left us with a pleasant experience. We have now officially gone through all boxes and everything was delivered and in one piece. I can't believe I was able to strike gold twice, but this company is the truth- no games, no hassle, and very friendly staff from start to finish. Glad to have found them- if I (god forbid) have to move again which I pray we do not- I would hire them again. Recommended for those who don't feel like dealing with incompetence."

"Before I get into this whole story just know I have 5 witness's to this whole story and my building security camera footage to back up this whole account. I hired Plymouth after speaking to one of their customer service reps. It seemed like a great a deal and I was saving money. I couldn't have been more wrong. This company once you book it with them make you pay a $ 601.00 deposit and what they don't tell you is that this is what they are making off of your move. If the move doesn't go right or the guys the company they hire you are a fraud you don't get your money back. When I did in the inventory list of my entire apartment I read off every item in the apartment. It was for a full pack. I told them I wanted my entire kitchen packed and all of our china. Keep in mind my apartment is only 583 sq ft. I kept asking are you sure this is enough boxes for my move and they said oh yes this is more then plenty. Quality assurance also informed me that the amount of boxes I had was correct even when I expressed concern that I didn't have enough. According to my agreement with Plymouth we had 2 days the movers the could show up and that the movers would contact me 24 hours in advance and 1 hour prior to arrival. The movers never contacted me at all I had to contact them. They also didn't show up till the 2nd day at 4 pm. Keeping in mind they all knew that I paid for meter space and got parking permits for this huge moving truck I was told that was coming for in front of my building because I live in the city. What the movers actually showed up with was a pickup truck and a trailer attached to it. There were no door signs on this truck saying what trucking company they were. He then opened up the back of the trailer it was clear there wasn't going to be any room for our stuff because the trailer was packed to the brim. From the moment the mover arrived he was nothing but unprofessional and rude. When he arrived in our apartment he immedialty said the quote Plymouth provided us was not correct and was only half of the cubic feet of space it actually required. After being very upset I just ok quote me what your amount would be. We ended up agreeing to 800.00 more just to get our stuff loaded. He also wanted the money up front before anything was done. I agreed to give him half of the total that was owed to him upfront and there couldn't be anymore issues. At that point we thought everything was fine. That was until the movers started wrapping our dishes in the clothes from our drawers and complaining the whole time. At this point I had to leave to drive down to the location we were moving to. I am in the car and my wife calls me freaking out saying the driver is calling her honey and sweetie and just demanded another thousand dollars cash or nothing was getting loaded. I told my wife to tell him to give us our money back and leave or we were calling the police. Plymouth's offices were closed at this point and was not going to get extorted for anymore money. Driver only gave my wife back 200.00 and kept 600.00 for his time even though nothing was done. My wife and I were left with nothing backed down 600.00 and also the 600 we paid Plymouth. I ended up having to rent a moving truck myself and get it all done. I contacted Plymouth on Monday demanding that I get my money back from Plymouth and the carrier because of the unprofessionalism and that nothing was even done. I was basically told there was no way I was going to be getting my money back from Plymouth and the carrier would be contacting me later that afternoon to discuss a refund of the money that was taken from us. That was on Monday its now Wednesday and I still haven't heard from the carrier. Do yourself a favor and stay away from these people. These companies will reel you in with these low estimates and you will end up paying full price maybe even more in the long run."