Gateway Student Tours

"We used this company to book a school trip for our seniors in June 2020. When Covid hit, we had to cancel the trip - but they did not refund the school or the parents who had paid them directly. They still have thousands of dollars that they have not refunded - and will not answer calls or respond to emails. I'm seeing now that they must have done this to many other schools, as well! Please do NOT book with them!"

"I am very very very disappointed with Gateway Student Tours! We paid about $900 for my daughter's senior trip to DC and then covid hit and they had to cancel everything! They received all of their refunds back from hotels/bus/events since everything closed down, but yet never refunded us our money!!! They just kept it all! We have tried to contact them and the school has tried to contact them and they are not responsive! They are very unprofessional about the whole situation! DO NOT BOOK THRU THEM!"

"Senior class trip cancelled due to COVID. Their office has been very unresponsive and they are not refunding any money to anyone who booked this trip when clearly they have received refunds from vendors who were part of the trip such as hotels who offered broad refund policies during COVID. They are just keeping all our money for themselves I fear. I do not recommend this company at all."

"This company cannot keep records properly (they couldn’t tell me if they had received my payment, yet my check to them had been cashed weeks prior). Then, with all of the COVID issues, our student’s trip was cancelled because nothing was going to be open in DC in April. It is now June and the tour company can’t give any answers as to if/when we would receive anything back. I find it hard to believe that ALL of the scheduled events (ball game, dinner theater, dinner cruise, plus hotels and busses)were paid for in advance. I can see partial deposits, but there should be SOME remaining funds. But no answers or accountability from this company. I would like to think this could put them out of business, but if they are in the habit of keeping unearned money, then I guess theft will keep them afloat. If I could have selected “zero” stars to bring down their rating, I would have. One star is too generous."

"I cannot say enough on how disappointed I am in this company. My sons high school trip was cancelled back in December to to the lack of participants. It is now March. I called and emailed to find out when we would be receiving our refund. I left messages, no answer, spoke with someone there, who just happened to answer the phone and was advised to call back. I told her no she can take my information. Still no call back. Called again and was advised that she has to check with the accounting dept, again no call. I think she just doesn't want to be bothered in helping people. Maybe they don"t have the money to refund the parents back? If you would just communicate with us and let us know whats going on that would be helpful. If I do not receive a call back, I will definitely start making some other calls to the city, BBB and so on. All I am asking for is my money back!!!! I hope the high school will look for another agency when they plan there next trip because these people are horrible to deal with!!!!!"