Enterprise Rent-A-Car

"Staff is always friendly and welcoming. Helpful, knowledgeable, respectful and very responsive. Shantel and Darnell are exemplary employees and deserve to be recognized."

"Used the car for Vermont ski trip and experience was great: the car was new and ready for pick-up. Was in and out in 5 min. Same with drop-off. Will use them again for more ski trips this winter."

"I called to see what vehicles are available , because I needed to pick up a vehicle immediately. The gentleman on the phone said I only have an suv, I asked the price he said he couldn’t give a price over the phone. I said if you have one car how much is it, he began to talk in circles and hung up the phone-this is not the enterprise I know. This level of customer service is disgusting."

"Your team at Enterprise truly stood out in a world where exceptional service appears to be on the decline. From the moment I walked through the door until my problem was resolved, every interaction exemplified professionalism, practicality, and a genuine commitment to customer satisfaction. I would like to begin by praising your dedicated customer service representative Darnell. Darnell's expertise, tolerance, and willingness to go the extra mile were extraordinary. Darnell's attentively listened to my concerns, provided clear and concise information, and worked quickly to resolve my problem. Darnell's ability to make me feel valued as a customer shone through in every interaction and I am grateful for his efforts. In addition, I was impressed by your websites and digital platform's streamlined and user-friendly navigation. Your organization places a premium on facilitating consumers' access to information, inquiries, and independent resolutions. This user-centric approach significantly enhances the product's overall quality. In addition, the attention to detail demonstrated by your team, from prompt follow-ups to ensure my issue was resolved to their proactive willingness to assist, reflects a commitment to excellence that is uncommon in today's market. Once again, I appreciate the exceptional customer service you provided. I will enthusiastically recommend your services to anyone seeking an exceptional customer experience."

"I was involved in a car accident in May of this year and I was 8 months pregnant at the time (I had the baby and she’s healthy!). I was so grateful to the staff for making sure that I could rent a safe car since I was so close to my due date and waiting for my car to be repaired. I especially want to thank the assistant manager Darnell for how helpful he was making sure that between the insurance company and Enterprise my family’s needs would be met. Thank you so much if I could give 10 stars I would!!!"