Northtown Volkswagen Service Department

"I know most of the reviews here are bad, but my experience was great. Everything went as I would like. When the shuttle wasn't available they quickly arranged an Uber for me, twice. They replaced a part found to be leaking under warranty (a 6hr job!) same day without any hassle. And even though it was late and slightly past official closing the service manager Andy still took the time to talk about the work done in an attentive manner, not trying to rush me out, which I would have completely understood considering how late it was. It was a great job by him and his team all around."

"I took a car in for an oil change and when I got my car back 2 hours later there was greasy oil on my clutch pedal, my car handles to close the door and open the door, as well as my steering wheel... keep up the great work Northtown!!!!! Is any business capable of doing a even half way decent job on any services they provide anymore? People spend hard earned money for subpar services and you guys are supposed to be the best.. puke!"

"Drove 35 miles to keep my Saturday appointment today upon learning after talking to 2 females who have no idea what is going on, on how to take proper notes on your car's problems to give to the techs. Had to change my appointment time to Monday from today because the master technician are not working today. Why wasn't I told on Friday that the technicians would not be in on Saturday? Because of ignorance and lack of training that's why! This could have been avoided!. So coming back on Monday the so-called Master Tech worked on my car for 6 hours and could not diagnose the problems but yet they wanted more money to continue the diagnosis.. I spoke to the technician to give him some trouble shooting on the performance of the car( cause I drive it every day) but ignored me like I was a green monster! Are you kidding me! So putting in another complaint I was called by Bill Holmes, like talking to the wall. Complete ignorance on his part. Must be part of the family.. *****Avoid Avoid go somewhere else for your service****"

"This VW service is one of the top bad services in town, I changed my oil 2 weeks ago and oil signal flashed out after 800 mile"

"I called in when my car was under miles for warranty. Told the guy my mileage. He set my appointment up so far out I went over the miles. Brought it in and they didn't want to honor the warranty. He knew it expired at 50k I thought that was shady as hell. Otherwise it's ok for oil change"