Northtown Toyota Service Department

"I went here for an oil change. When I arrived I also mentioned that I wanted a tire rotation. A tire rotation is normally about $25. Instead of charging me for a tire rotation like I asked, the service tech added a tire rotation plus wheel balance which is $130. Let me also mentioned that my tires are only 3 months old. I suppose I should take some blame for not looking more closely at the service order when I signed it, but I assumed what I asked for was clear. I've been to service departments at other Toyota dealers and they've never charged me for a rotation/balance when I asked for a tire rotation. I checked with a family member that had work done at this location. It wasn't obvious because of all the work they had done, but they did the same thing to them. So it appears they may tell their service techs to do this? Or it's a way for techs to sell more expensive services to get a bonus or commission? This seems very sneaky and dishonest and makes me feel like I can't trust them. Who knows what other scheme they may have for making more money from their customers. Unfortunately, I will probably be driving a few miles further from now on to a more trustworthy Toyota dealer for service."

"They sell OEM parts here at a reasonable price and receive your phone call quicker."

"Short version: After weeks of delays and several hours of waiting in person, along with a rude support person unwilling to hear about my experience, I now have my car inspected. You’re better off using literally any other service provider. Long version: I arrived for a scheduled NYS inspection only to be told the inspection machine wasn’t working and I’d need to reschedule. It would have been nice to receive a call letting me know this, but they rescheduled me for the same time the following week. I called two days prior to the appointment to ensure the machine was working and that they knew I was waiting with the vehicle. The woman from the first appointment hadn’t scheduled it properly, but the attendant assured me that they would modify the appointment to indicate I was waiting in person. I arrived for my second appointment and the machine was now working but they still had me listed as drop off. I was assured this was no problem, yet proceeded to wait over two hours without hearing anything about the inspection. This was a 7:30am appointment, so there was no way they were behind schedule. I went to the service person, Dave, who told me that they had some recommendations he needed to run by me (I can’t help but wonder how long the car was sitting waiting for him to check on those recommendations?). At this point, after waiting over 2 hours, I couldn’t possibly sit and wait for unnecessary repairs, so I declined them and asked him to wrap up asap. I added that I needed to talk to him about my experience, which he didn’t respond to. When he returned I again asked to speak about my experience with this inspection, and he said he had another customer waiting and couldn’t talk. I expressed surprise that he wouldn’t want to hear about my experience, which he responded to with a diatribe about being understaffed and unable to take the time to listen to what I had to say. It’s highly concerning that they are so understaffed that they can’t listen to some basic feedback from a customer. I think this is the most concerning part of the experience, so I encourage others to avoid this dealer for your service needs. You expect to pay more at a dealer for the assurance of quality work and service, but you don’t get either here. Go somewhere else and save yourself the hassle."

"Don’t come here… they told me I needed to do a induction cleaning and a wheel alignment and not knowing any better I let them do it. Charged me 320 all together for just that. Nothing wrong with that had I actually needed that service. Come to find out I didn’t actually need to do it. How do I know this? Because the receipt said that I requested it to be done. Not once did I say to do it and I don’t even know what any of that stuff is. Forget this place don’t come here they are scamming you left and right. Save your money, save your trust, save your patience. Go somewhere else."

"Short Review: Too many employees and not enough communication. Heard the phrase "Someone should have..." Too many times with this place. Long review: Got a recall notice in the mail for our Camry lease. The car also needed it's scheduled maintenance. Call and make the appointment. During the call nothing is said about any special preparations needed to perform the recall. Just come in at noon on Saturday. We arrive at noon, it takes 3 separate techs to check us in. We are told it should be ready around 6:30. The recall will take some time they say. They look at the whole car, inside and out. Desperately push extra services on us that the car honestly doesn't need. (new tires, alignment etc.) And then send us on our merry way. At 4 pm we get a text that the car is done and they couldn't do the recall because of the car seat in the back seat and that the car has too much fuel in it. The recall has something to do with the fuel pump. We ask why were we not told about this at any point before we left. Got the classic someone should have told you. We were also told that in the recall notice that it says have less than a half a tank of fuel and have the back seat empty. When we got home, we read the notice again and it did not say anything about the back seat and about the fuel it only said having a lesser filled fuel tank will just make the process faster. Blatant lies by the techs. No apology either from the techs. Have yet to receive a response to my email about the situation either. This is exactly why people avoid dealing with dealerships This review is only about the service dept though. The actual dealership it self took very good care of us when we got the car."