SERVPRO of West Seneca/Lancaster 97 Evans Street, Hamburg, NY 14075

"I called servpro after returning from a camping trip to find my basement and took on water from a failed sump pump. They quoted me over $4500. When insurance didn't cover this work, suddenly they were able to identify several things that we could eliminate, as they were essentially unnecessary. So right off the bat, they are intentionally committing insurance fraud by quoting & performing unnecessary work. The new quote is around $3100. Still too steep for my pockets. So we agreed that if I provide a dump trailer and pay for the dump fees, on top of cutting the fans down to just 3 days instead of 5 or 7, that the new total would come to $2100. They were to inventory everything and bring all of the debris up and out of the house into the dump trailer. I left 2 young workers at my house while I went to the corner store to pick up storage bins. I came home to find both of the workers watching a TV show on their phones, every few minutes the one would kick or shake a box, so that it sounded like they were working. I was so mad with how things were going that I began launching the debris up and out of the house from the basement myself. I paid $750 on the 1st day of service. So this should bring my balance to $1350. When I received my bill, I was shocked to see they were requesting that I pay over $3,000! I attempted to contact the owners. Every time I received a letter or a bill, I called to clear things up. I left several messages requesting a return call, as I would like to make sure we're on the same page regarding what I owe them. I never received a return call. I did, however, receive a summons and a date to appear in small claims court, as serv pro is suing me for just over $3200! I've spoken to several others who claim that servpro did the exact same to them. Lowered the quote after insurance denied coverage, then sent a bill significantly higher than what they were quoted. They never returned any call and went straight to smalls claims court instead. **I DO NOT RECCOMEND THIS COMPANY**"

"I used them at my home when WNY Roofing failed to tarp off my roof overnight after they completely removed it. It stormed that night and rained into my house damaging 5 rooms and my attic. Serve pro came out very quickly and assessed the damage. They were polite, professional and informative. They worked with my insurance agent as well. My husband is a carpenter so he worked with Servpro as to what areas needed to be demoed. Servepro then came in and set up dehumidifiers, did mold remediation, hepa vacuuming, moisture assessment and whatever else needed to happen to make our house water and mold free. The workers that came in to do that were clean and meticulous. We were extremely pleased with their work and would highly recommend them. Thank you for making a tough situation a little easier."

"Brought a carpet to them for cleaning in September and it came back still smelling like dog pee. They were nice and agreed to wash it again. Came back still smelling like pee with the same September tag on it. Doesn't seem like it was ever cleaned."

"Coming home from being away on vacation for a week to a flooded house was alarming! We called our insurance company, who recommended “ServPro of the Southtowns”. So straightaway, we called “ServPro of the Southtowns” and they sent their emergency mitigation team. They assessed the situation and immediately got to work drying, setting up huge fans and huge humidifiers on three floors of the house. They helped with drying, cleaning and restoring. I have to say that ServPro delivered top-notch water damage restoration service! We also hired ServPro of the Southtowns for reconstruction services. We definitely made the right choice. Working with the Braun family had been exemplary! Thom and his skilled professionals did a stellar job! Working with Nicole (always cheerful & friendly on the phone) and Travis (always friendly and professional in our interactions concerning tasks and decisions). One skilled professional deserving of high praise is Dan Duggan, always did excellent work. Dan took pride in his work and it showed! Dan was meticulous at restoring our property. We highly recommend ServPro of the Southtowns for mitigation and construction services. Thank you all for the awesome work that you accomplished!"

"Worked with SERVPRO after a significant water emergency occurred in our home. We found the company and employees to be friendly, professional and responsive to our questions and needs. It was a pleasure to deal with everyone involved. Thank you SERVPRO for the great work you do and helping us to rectify a difficult situation."