Tri-County Heating & Air Conditioning 23 Furlong Drive, Fulton, NY 13069

"Called during the Christmas holiday and they called back within an hour AND, actually showed up a few hours later when they completed another service call."

"A short time ago I was without heat for over 2 and a half days. The company I had been dealing with was not answering over the weekend. They tried fixing it on Friday, but it went out that evening. House temp got down to 56 degrees. Tri County heard of my problem and offered to come free of charge on Monday morning! The technician found the problem early Monday morning. A part had to be ordered. The owner went to Syracuse the next day to personally pick it up, and I finally had heat by Tuesday afternoon. I can never thank you enough for coming to my rescue and for all your efforts! I will not hesitate to recommend your company to anyone who needs service. Having heat is wonderful! Thank you again!"

"Unfortunately it seems anytime we need a repair it falls on a Sunday. Rick has always been professional and kind when we pull him to our home on a weekend for whatever ailment our 30 yr old boiler seems to have. We greatly appreciate the timely service we recieve and at a cost that does not break our bank. Love this company and highly recommend them."

"We were having trouble keeping the pilot light lit, and turning our knob to the on position on our furnace. I made a service call Saturday morning. Called me back shortly after I called. Described my problem. I was asked if I could send pictures of my knob on the furnace. They replied with step by step instructions to use. Said if they came out the minimum amount charged would be around $240. Because of their professionalism, I followed their instructions, and was able to correct my issue. They could have easily just came out, lit the pilot light, moved the knob, and charged me whatever. BUT THEY DIDN’T. They elected to help resolve my issue with no charge. I couldn’t possibly recommend these guys more. Thank you Tri County Heating. Joe Bawarski"

"My furnace stopped working in the evening on Thursday. I left messages at multiple local heating companies and NONE of them answered or returned my call except for this company. I got the answering service and someone called me back promptly to ask what was going on. They were at my house within 1/2 an hour and diagnosed the problem. They unfortunately did not have the part they needed so I had to wait until the morning however I received a call promptly at 8:30am the next day to tell me the cost of the part. The repair man was here within 2 hours and fixed it. They were exceptionally courteous, prompt, friendly and fixed my problem in less than an hour. Prices were reasonable as well. I did have to pay extra for the after hours service, but that was to be expected. I am so thankful that they were able to help. I would definitely recommend them. The fact that they had an answering service was nice because as I said no other company would answer or return my call. That is crazy because if someone has no heat in the winter that's really a big deal. Customer service is everything these days. If I ever have an issue again THIS Is the company I will call!"