The UPS Store

"I ALWAYS shipped packages via USPS but one day I needed to ship a package right away and this UPS was a few blocks away so I gave them a try and I've been HOOKED ever since! NO more USPS! This UPS is located at 642 Coney Island Ave, Brooklyn, NY 11218, it's neat, clean and bright. The employees are SUPER helpful, pleasant, patient and fast! Even when it's a little busy, I have NEVER had to wait more then 10 minutes, if that long! Although you pay a little more to ship via UPS it's worth it! My packages ARRIVE more times then not, EARLIER than quoted and in great condition! Kudos to UPS!"

"Each and every time I come into this UPS location I am blown away by the wonderful customer service. Everyone is extremely helpful and knowledgeable. I recommend this location to everyone who expects excellent customer service! Belinda Johnson"

"This is my first Google review because I felt severely compelled to share this feedback. If I could give my experience at this UPS Store zero stars I would. The young adult I encountered here was unprofessional and rushed me unnecessarily. I don't encounter this at other UPS stores or their competitors when it comes to printing services. I brought a sensitive document to be scanned and emailed so that I can have a digital copy for safekeeping, I suggested using the scanner myself since I'm familiar with the equipment and this is what I usually do at other UPS Stores and Fedex Print Center locations without issue, but the attendant recommended doing it; I assumed that the scanner was faulty and required some nuanced procedure for operation, he took my document and threw it in the machine unevenly, causing it to be crushed by the scanner. It took everything in my body to not blow a gasket in the store. Without going into details; the document was notarized, stamped and was of utmost importance to me, and now it looks absolutely unprofessional for its intended purpose; and it is difficult for me to have another copy notarized before the deadline by which I needed it. On the second attempt to scan the document properly, the attendant debated with me when I suggested using the preview option on the scanner to review the copy before emailing it, and he wanted me to pay for it despite the digital copy not coming out with the format that I wanted. If you're going to have people represent your business, please make sure that they're fully trained and mature enough to deal with your customers. I understand and support giving young people opportunities but the documents that are brought to the store should be treated with care, there's no way to know how important these documents are to some people. The sad part is that this young man was training another employee at the time, such role models should reflect the principles and values of the organization, those weren't on display during my visit. I'm sure this attendant is very smart, but customer service and attention to detail was not a quality observed here. I've encountered young people at other UPS stores who have been extremely courteous, professional and know how to treat people; please do a better job training and evaluating your employees. I've never in my life been more turned off from a franchise than I was on this day, absolutely deplorable."

"Shipped many times from this UPS store and was always amazing until this morning. 2 young kids at the counter. They were causing problems since the box was a bit open although it had tape all the way around many times securing the box and content. Eventually they accepted only to call me an hour later that they can't accept it and if I don't pick it up by tomorrow they will throw it out. I've shipping boxes like this many times before with UPS. Stores and drivers never made a problem before."