Stop & Shop

"I'm not sure if the delivery drivers are associated with the store but they have some attitudes. Apparently $5 isn't a good enough tip for 2 minutes work. I've gotten attitudes from two drivers so far, the next one who try's that will get quite a surprise."

"Clean. Staff is very friendly helpful. I will definitely shop here again."

"Jeanine is the best....if you are online shopping for pickup, ask for Jeanine. She truly cares about the quality of the items she chooses for her customers and makes sure they are packaged correctly. Always a smile and keeps me coming back...."

"Unforgivable Service Failure Steer clear of Stop & Shop, unless you enjoy utter chaos and disruption. Our order was cancelled TWICE without any warning, leaving nine of us stranded without food during our vacation. An hour wasted on the phone with customer service, and false assurances, resulted in nothing but another failure to deliver. No food. No explanations. No respect for customers. That's what you can expect from Stop & Shop. Their shocking incompetence and complete disregard for customer communication is beyond appalling. Their promises are empty. Their service, unreliable. Consider other options before you risk your time, plans, and trust on Stop & Shop. This isn't just a review; it's a warning. Sincerely, Asher"

"Extremely Disappointed with Unreliable and Inadequate Service I am writing this review after an utterly frustrating and disappointing experience with Stop&Shop's online delivery service. I placed an initial order to be delivered to Fire Island Pines for a Thursday, and to my dismay, the order was cancelled at the last minute with no communication or reason provided. I was left completely in the dark, and only discovered the cancellation upon realizing the order had not arrived. Undeterred, I rescheduled the order for delivery on the following day, only to face the same unexplained, silent cancellation. Again, there was a conspicuous absence of communication or explanation from the store. The total disregard for customer service was shocking. To compound the frustration, I reached out to their customer service line to seek clarification and hopefully a resolution. After enduring a 35-minute hold time, they simply hung up on me, denying me the courtesy of an explanation or apology for their failings. This kind of service, or rather lack of, is completely unacceptable. My experience with Stop&Shop has been a lesson in unreliability. Not only did they fail to deliver the goods as promised on two separate occasions, but they also failed to deliver basic customer service. It is my belief that such a service-oriented business should prioritize communication and reliability, both of which were glaringly absent in my experience. This ordeal has left me extremely frustrated, and I would strongly advise others to consider alternative options for their grocery needs. The lack of communication, poor customer service, and utter unreliability is unacceptable for a company of Stop&Shop's stature and reputation. Until they improve their communication and reliability, I cannot, in good faith, recommend their services to others. The experience has left me completely dissatisfied and I will be seeking more reliable alternatives for my future grocery needs. If you value communication, reliability and basic respect as a customer, I would recommend you look elsewhere for your online grocery needs."