The Health Connection

"Deb is always helpful and knowledgeable. I love how she cares about her customers. She has everything you need too!"

"Thank you for letting North East Ford put a display up that has NYS inspection deals in it. Hear great things about you guys!"

"Great staff with great knowledge! They even let us, at north east ford, put our display up which has coupons for NYS inspections! Thank you!"

"I have been a customer of the Health Connection for 25 years. The owner is always available to help with any concerns that I have. She helped diagnose my celiac disease before it was a mainstream condition. My doctors gave up trying to help me so a friend recommended Debbie to me and today my condition is manageable. I would definitely recommend Debbie to anyone struggling with conditions that they want to manage naturally."

"I've shopped here, off and on, over the course of a few years. They have a decent selection of goods. Some are well priced, many are priced higher but that's sort of standard in a tiny health food store. I was turned off by their "rewards" program; you have to have your card *with* you. They can't just add it to your account using your phone number. So, unless you're always going to remember your card, it won't do you any good. (She'd say you can bring back your receipt with your card and they'll add it later. Again, who can remember that? If you can, by all means, maybe you'll like it there) Today, I stopped in to buy a few things. The woman's computer was down and she had me waiting. She kept rebooting it and said that she might have to write it up by hand. I stayed patient even though I was trying to get somewhere else. It seemed like I spent more $$ than I expected, but by then I was really running late and just left. Later, I realize she double charged me on two items (something was on sale at half price). I returned to the store since I knew I'd probably not get back there if I didn't do it right away. She didn't apologize. She just said, "Oh, I can refund you the money." I was already figuring if she didn't offer me the product for free, I just wouldn't return. Too much hassle. I didn't plan on confronting her. Why bother. Just don't shop there, anymore. However, she then made a point of making sure the overcharge would not be counted toward my reward *if* I actually remembered to return with the card. I was getting pretty annoyed and said "You know, it would be great if you guys had reward cards like everyone else, where they can look you up and credit you, by phone number." She told me that, this way was better because I'd get cash instead of a $10 credit. Why does that matter if you're going to shop there? I use those $10 credits from Mother's Earth's just fine! I took issue and said, "Yeah, I'm never going to remember, so it *isn't* better." She then said "You know, you're VERY RUDE." I said, "I'm rude? I just came back here after you overcharged me and you didn't even offer anything to me to make up for it." She took a nasty tone and said "Oh, I guess you wanted to just get those items for free??" Uh...yeah. Actually, I did. Six whole dollars. It's more the principal of the thing, at this point. How much it my time worth? How much did she bother to even be sorry for anything? She was the person whose fault it all was. It's not like I got her to overcharge me because I was hoping to drive back for free things. Lady, if you're reading this, I hope you see how crazy that is. Then she added "You know, I'm alone here! I'm very busy!" I then took my sunglasses off to better look her in the face and said "Right. Because *I'm* not busy?" Then I told her how self-centered that statement was. (I'm also going to note that there were no other customers in the store now or earlier when I'd first made my purchase. ) This lady had made me wait, earlier. Was incredibly unfocused, overcharged me on two items, didn't offer to compensate beyond just refunding the damage which was HER OWN FAULT. So, I'm contributing the time to let you know. I certainly won't ever go there again. She even has my information in her system and she could apologize to me and I'd never return. I don't need anyone treating me like that, especially after I'd been patient with her. If you don't mind someone who is unfocused, may not be able to help you, won't apologize when they've inconvenienced and overcharged you, maybe this place is for you. (:"